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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Mohammed naseer on 21st Nov 2018, 11:09am | Permalink
H.no 3-5-874/12/b
Old mla quatres,
Baggi khana,
Himayatnagar
Hyderabad 500029.

Drainage pipe leaking into the home and all stagnant in home...
There is a very severe problem in my home.Sir I request u to take the action as soon as possible.
Vasanthi on 20th Nov 2018, 8:10pm | Permalink
There are lot of monkeys in our locality..i.e Gandhinagar street no 7, New bakaram. They are creating nuisance everyday.Please kindly take action.
Sayeed on 19th Nov 2018, 12:35pm | Permalink
Hi,
In my area garbage collection is not regular. Though we are paying 100 per Month to your employees.. My address is 16-1-23 Farah colony, saidabad. Request your kind attention on this issue please...
Suresh Kumar M on 18th Nov 2018, 1:27am | Permalink
Sinking of bore well started at 1am,mid-night in Janardhana Hills, behind South India Shopping Mall, Gachibowli.Please stop this inconvenience to the residents living around the area.

Thanks,
K.Purushotham on 17th Nov 2018, 4:05pm | Permalink
Dear GHMC,

Address: Uppal, Raghavendra nagar colony, road no-3,opp Ganesh temple lane , 500039. mobile no- 9959111213,9533424246

Drainage leaking into home,Very severe problem.please rectify it soon.
Your's sincerely, A citiz on 17th Nov 2018, 3:22pm | Permalink
Dear sir,

this is inform to you , janapriya west city,near maktha mahaboob pet, miyapur,G H M C park place one temple constructed and two rooms.

Please sir do something as early as possible.
S jyothi on 17th Nov 2018, 11:45am | Permalink
S Jyothi
Door no.1-2-365/20/1
Lane 2B,near Indirapark signal,
Domalguda hyd-500029
Phone-9000055539

Drainage pipe leaking into home and all drainage stagnant in home . Very severe problem.please rectify it soon.
Raju narsimha on 16th Nov 2018, 8:30pm | Permalink
????? ???? ???? ?????, ????? ??????? ????? ????, ??????? ?????, ????? ??????? ????? ????????? ???? ??????? ??????? ????????, ???? ???????? ?????????, ??????? ???????? ???????????, ????????? ???? , ??????? ??????? ???????? ????????? ?????? ???????? ?????? ???? ?????. ???? ????????? GHMC ?? ?????? indoor stadium ?? ??????? ?????? ????????? ??????, ???? ????? ?????????????? ???????? ?????, ?????? ?????????? ????? ???????????? ???? ????, ???? ???????? ??? ??? ?????????????????. ??????? ?????? ghmc ???????? ????? ??????????? ????????????????????. ???? ? ???????? ?????? ????? . . . ??????????? ??????????????. ????????? ???? ?????????? ???? ?????.
Karansingh on 9th Nov 2018, 8:28pm | Permalink
Sir my home address- 19-5-479/36/a/1/v, sp nagar , kishanbagh, bhadurpura, sir in my galli drainages are overload full please clean it send ur employee
Krishna on 7th Nov 2018, 4:37pm | Permalink
Vijayapuricolony road no 7 biramalguda saroornagar opposite to Indian oil petrol bunk home garbage collection was not doing please help us and make the city clean
Gaurav dhakate on 5th Nov 2018, 3:02am | Permalink
Respected sir I have a lot of mosquito issue in my area which is hampering small kids health so I request you to kindly take action for this problem because we have please call just opposite our flat so it can cause health diseases to the kids.... Sorry we are sitting in masjid Banda opposite of Jain toddler play school
Prabakar R on 3rd Nov 2018, 7:33pm | Permalink
This is to bring to your notice that, a hotel named Sai baba hotel, Balanagar, Hyderabad, Raju Colony road is maintaing improper and zero graded food and ambience, with waiters looks like brought from slumps and food that is bought are third graded. I request the officials to look into this serious issue asap. The kitchen and water looks like sewage grounds. In the name of business the owner is playing with public health. I request the officials to looks into this issue that is playing with public health.
Mohd Rahimuddin on 1st Nov 2018, 12:36pm | Permalink
Dear Sir

My complaiin no 1448 Dt 26.10.2018 . on 27.10.2018 i have received a message stated your request regarding sewerage overflows on the road with token no 1448 was solved . but there is nothing is happened again i make a call to dept they says will take care . on 29.10.2018 cleaning staff came not done any thing . again i have received a message on 30.10.2018 your request is solved but nothing was happened. . again i request to dept once again they have provided a new token no 1920. dont know when it to be done.
My humble request you to take such action.
My problem is dranage water is mixing in drinking sump .due to that in my home every getting stomach pain and vomiting ..
I have given several complain and this message to you.if any thing goes wrong who will take the responsiblity ????

Please sir do something as early as possible.

Regards

Mohd Rahimuddin
8919318124
XXX on 29th Oct 2018, 4:27pm | Permalink
Hello Sir,

Y cant you build the foot over bridges in a very busy roads like Madeenaguda.It will take nearly 20 mins to cross the Road.Even there are no signals Also.Please do Needful
K.jagan mohan reddy ..Sir band on 29th Oct 2018, 8:08am | Permalink
Sir bandlaguda krushi Nagar colony plot no 8 illigal construction no set backs no action from ghmc take action sir please already given complaint online and persanally
kudumulajaganmohanreddy on 29th Oct 2018, 8:10am | Permalink
8801854002 my number
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