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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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vennela on 19th Sep 2018, 6:32pm | Permalink
Dear sir i vennela residing in suraram colony near zilla parishat school we don’t have street lights properly in our colony facing many problems in the night time while going out in the night times and roads were not really good all the rain water is stagnating in front of our gates as well as on the roads even the sweepers also not taking the dump and not at all cleaning the streets well ..so ,please do concern on us sir ..
Shaibaaz on 19th Sep 2018, 5:56pm | Permalink
Street light pole totally damage
Or totally bend
So plz repair
This pole

Adress : Abids jagdish market opp andhra bank atm
Pin code 500001
Ch. Gangadhar on 19th Sep 2018, 8:47am | Permalink
Sir/ Madam,
We are leaving in Madhavnagar miyapur.
There is a construction building which is not according to the GHMC Norms. There is no gap between one building to another building and also enchroched the road which is the corner.
Please kindly consider this complaint and take necessary action.
I am sending the same complaint to ktr garu.
Address:
North side of New perfect towers
Near Sai Ranga theatre
Miyapur
Hyderabad

Thank you
Padmaja.D on 18th Sep 2018, 4:25pm | Permalink
Dear sir,

This is inform you that our drainage is overflowing plz kindly send someone urgently to below address thanking you
Padmaja

HNo.2-3-647/B/249
New Prem Nagar,Amberpet,
Land mark: beside Ganesh Temple
Hyderabad - 500013
Ph.No.9052302751
Srinivas on 17th Sep 2018, 6:22pm | Permalink
Hello sir.
Sir in our colony street light is not working properly it's is so dark to move. It is difficult for childrens who plays. Hoping for fast action would be taken
Sai nagar colony, road no :8 , Nagole village
Charyulu NCLN on 16th Sep 2018, 9:39pm | Permalink
Dear commissioner sir,
Please get a SPEED BREAKER constructed infront of Sandhya hotel, Lakdi Ka Pul, to arrest the speed of the vehicles coming from Khairatabad & Masab Tank sides towards Telephone Bhawan. It is extremely difficult to cross the road. Pl look into the issue IMMEDIATELY to avoid any damage takes place.
Prasad on 15th Sep 2018, 11:16am | Permalink
Dear sir,

This is inform you that our drainage is overflowing plz kindly send someone urgently to below address thanking you
Prasad

Hno= 17-1-376/110/A
New Santosh Nagar colony
Saidabad
Hyderabad

Near Narayana College
Javeed on 14th Sep 2018, 5:34pm | Permalink
| NEWEST | OLDEST | MOST HELPFUL | LEAST HELPFUL
Javeeed on 5th Sep 2018, 8:10am | Permalink
Dear sir we are hakeemsaha colony mini brindavan colony tolichoki.we are facing a trouble from dangerous street dogs many people are becoming victims of dog bites specially school children i kindly request you to take action against this.I hope we will get a solution for this
Thanking you sir.
RAJENDRA SINGH on 14th Sep 2018, 11:18am | Permalink
dear sir,I am resident of Sai Chandra residency ,machha Bolarum,despite my repeated complains to your office,my neighbours have not corrected there kitchen chimney hose which is extended to wards my flat No.401 emitting smoke at my entrance,also they are keeping open waste bins at corridors permanently stinking allover.I made an intial request to my president Mr.Muthyam Reddy who is also the landlord,he released a circular to this effect,but there were results,there was no follow up.I also visited your sanitation deptt. at alwal circle,as per incharge our society is much powerful than municipal authy.they ofcourse visited once met the president and remarked as complain genuine on my application but my neighbour was not even warned or given a notice on the subject matter,Iam a law abiding citizen and do believe in our system I am also scared because there had been two such fighting cases in my building and under judicial process,to avoid all theses difficulties I am looking for your suggestion on the matter,
RAJENDRA SINGH on 14th Sep 2018, 10:59am | Permalink
DEAR SIR, AS PER LANDLORD SMALL LINK ROAD TO OUR SOCIETY IS IN A VERY BAD SHAPE,LHELP IT AS PER LANDL;ORD HE CANNOT HELP IT AS THERE IS LOTS OF CONSTRUCTION TO COME UP IN AREA AND HEAVY VEHICLES WILL DAMAGE IT AGAIN,PLEASE GIVE SOME SOLUTION OTHERWISE WE HEADING FORSOME MISERY.I AM A RESIDENT OF SAI CHANDRA RESIDENCY MACHHA BOLARUM.
Faheemuddin on 14th Sep 2018, 12:22am | Permalink
Hello My name is Faheem resident of Ahmed nagar, Patel nagar, Amberpet we have a street lights shut down issues near hussaini mosque. Request you to kindly take immediate action to solve our concern..
9618020913
M.P.Rao on 13th Sep 2018, 11:21am | Permalink
I wish that GHMC should give a statement showing monthlythe number Of grievances received and the number solved.Then only one get an idea about how efficiently the issues raised are solved.
S.MALLA RAO, Advocate, on 13th Sep 2018, 10:52am | Permalink
Sir,
I am resident of H.No.1-10-122/26, Street No.8, Ashoknagar, Hyderabad. My neighbour is making construction at H.No.1-10-122/25 and they are dumping their construction material on road opposite to my house which is causing lot of inconvenience to me and occupants of my house and also the public using the said road. I request you to take immediate action against the persons responsible for dumping the construction material on road.
siva on 11th Sep 2018, 11:52am | Permalink
i am siva going to office daily,in gokul plots,kphb colony
some body selling dust and materials on roads,which was very dangours when driving, i am about to fall from bike.full dust on roads
location:near fish shop,near mane saloon,gokul plots
M RAMACHANDRA RAO, Srinagar Co on 10th Sep 2018, 9:30pm | Permalink
Sir, At Alwal lot of people are being affected by viral fever like dengue, chickengunea etc. It seems GHMC Alwal is not concerned about it because no action is taken against mosquitoe menace. No fuming, spraying is done at all. Please do the needful in this regard.
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