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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Swathi on 14th Aug 2018, 10:56pm | Permalink
సర్ మాది చింతల్ భగత్ సింగ్ నగర్ quthbullapur మాకు వాటర్ 5 డేస్ కి ఒక సారి వస్తున్నాయి వాటర్ లేక చాలా ఇబ్బంది పడుతున్నాం బోర్ వాటర్ కూడా రావట్లే జి హెచ్ ఎంసీ చెత్త వాళ్ళుకూడా 4 డేస్ కి ఒకసారి వస్తారు మంత్లీ 50 తీసుకుంటారు మీరు ఎవరు పట్టించుకోరా మమ్మల్ని
RAM on 13th Aug 2018, 6:55pm | Permalink
in my office oppsite one flexi printed plz remove it

G1
BHANUENCLAVE ERRAGADDA HYDERABAD
FLEXI DR SMILES PLEASE REMOVE IT
RAM on 13th Aug 2018, 5:35pm | Permalink
IN MY OFFICE ONE DOCTOR FIXED HIS BOARD KINDLY REMOVE IT
G1
BHANUENCLAVE
ERRAGADDA
BESDIDE HERO SHOW ROOM
OARD NAME : DR SMILES
Rajesh on 13th Aug 2018, 7:50am | Permalink
In ramnagar medhar basthi ,new achaiah nagar the garbage collected person was very bad behavior with womens and collecting 80 rupees of money take action on that wastee person name is sathi.
Santosh on 12th Aug 2018, 2:25pm | Permalink
Hi hello Sir good afternoon I request to you sir old department is vambay houseing scheme in papi reddy colony chandanagar lingampally who care not respond Sir this complain is this scheme has a robbery to locate person s the flat is 40 60 thousand sales sir please immediately action Sir
Saibaba R on 10th Aug 2018, 7:43am | Permalink
Removal of dustbin
We already said many time to ghmc workers to remove the dustbin and it was not removed. GHMC worker only dumps all the trash into the dustbin and it’s making lots of foul smell and mosquitoes... hope this can be taken care.

Moula-Ali
APHB colony
Market lane
gp on 9th Aug 2018, 7:43pm | Permalink
Water Pipes were unloaded alogside the colony lane in Neerajacolony,Tolichowiki for some work nearly 2 months back. But the work has not started yet ,pipes are blocking the road . Can GHMC bother about public inconvenience? Unless public give a complaint GHMC cannot solve the issue on its own.
Dinesh on 9th Aug 2018, 3:33am | Permalink
Hi Sir,

Iam resident of Papireddy nagar, Jagadgirigutta kukatpally the street dogs in our area are really trouble some , chasing the moving bikes and leading to injuries, entering to houses and causing trouble.

Request you to take proper action as soon as possible.
Vasu G on 8th Aug 2018, 7:55pm | Permalink
Sir, we live in 1st lane, Jagruthi Colony, Kondapur. It is near to 8th Police Battalion. Drainage became big headache for us. Always it overflows due to some engineering issues. Lodged many complaints in GHMC App but they just close it. Always they show some temporary resolution but not permanent. Out street became so ugly with drainage over flow. I request you to look into the issue and show us a permanent resolution. You can contact me on 9985902779.
Zakiuddin on 7th Aug 2018, 11:53am | Permalink
Drainage water is following from 1 months at Road no:45, Jubilee Hills. No one giving response. General Public is facing continue problems with Bad Drainage Following water. WE WILL PUT LETTERS AGAINS GMR OR GHMC PEOPLE if no one from GMR or GHMC give response. PLEASE BE CAREFUL AND GIVE IMMEDIATE RESPONSE.
Praveen on 4th Aug 2018, 9:11pm | Permalink
Hello .....there are 3 hoardings in danger position in LB nagar circle....check it and remove it
Sravani on 4th Aug 2018, 7:47am | Permalink
Garbage people are not coming regularly. They are coming weekly once and they charge each house rupees 70 for taking garbage. If any one refuse to give money that are not allow to take garbage and mosquito team also not coming. please solve my problem. this is from mms Balaji Residency Peerzadiguda Mallikarjuna Nagar Colony road no 1 area my name is sravani
It is my humble request sir as on 2nd Aug 2018, 10:51pm | Permalink
I think it easy be solve regards Srikanth advocate let's see for this commenta
It is my humble request sir as on 2nd Aug 2018, 10:48pm | Permalink
It is my humble request sir as as an advocate there is an big issue at gudimalkapur new Satyanarayananagar jafferguda karwan no one is taking care of Garbage issue even i request our corporator to shift this place bt no response plz to shift this place as my humble request regarding Srikanth advocate nampally criminal court Mr.K.TR
sir garu..regards Srikanth advocate.
Raju on 30th Jul 2018, 4:57pm | Permalink
Amberpet Ghmc is very much slow to solve the public problems, I have lodged complaint ( more than 7 times ) several times of overflowing manholes at my house but nobody responding,# 2-2-1109/81/1, vaibhav colony, amberpet, Hyderabad 13. 9666697654
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