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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Bhaskara rao on 29th Jul 2018, 3:44pm | Permalink
Sir this is from panigiri colony chaitanya puri dilsuknagar area the fogging vehicle came few days before to this area but fogging was not done properly the vehicle with fast speed and fogging smoke is low density

Sir this fogging is only to show records not for eradication. We are suffering with mosquioto problem.so many people are suffering with fever etc.pl.arrange proper fogging and eradicate the mosquitose
K Bala Bhargavi NRI, LRS 30000 on 28th Jul 2018, 7:03pm | Permalink
Sir, I have paid on-line my balance payment of Rs 23583/- as intimated by GHMC as LRS Due amount on my Application No 3000023610 K Bala Bhargavi @ 8.02PM. After pressing payment butten You Server struck and I have not received the receipt/ could not generate also. My bank confirmed by SMS and E Mail that payment is made / gone to you please arrange for receipt & confirm payment. “Rs.23583 was spent on your AB Card ending 8011 at GREATER HYDRABAD MUNIC MUMBAI IN on 27-JUL-18 20:02:02. Avail Limit is 139578.74.”
Ali on 27th Jul 2018, 4:01pm | Permalink
Hi sir street swippers not came daily or weekly one time take action emediatly location kondareddy guda beside shama kirana store
Mirali143143 on 27th Jul 2018, 4:06pm | Permalink
Kishan bagh kondareddy guda
Mdashrof123 on 27th Jul 2018, 7:18am | Permalink
And that to they are charging 100 rps for each home to take dust covers.if we didn't paid 100 rps they didn't took over dust bin covers and going.behaviour is also bad. Please take action on this.
Kothapet Maruti Nagar road no 12
Ashrof on 27th Jul 2018, 7:09am | Permalink
Hi this is from kothapet location Maruti Nagar,from last 1week on words no body came to take dust covers..please take action on this thank you.
ganesh on 26th Jul 2018, 9:30pm | Permalink
Am staying at 13-1-466 Doodhkhana dhoolpet plz send mosquito team for hitting sprays we are suffering lot my #8121700975
Adi reddy on 26th Jul 2018, 11:03am | Permalink
Hi
We are living in gayatri nagar,Godavari homes suchitra, back side of my house we found a dead dog 3 days back and it slowing decomposing day and day and getting ver bad smell we have to close all the doors and we can’t go out as well. Requesting You to kindly take immediate action on that please...contact no 9010957957
Daya on 25th Jul 2018, 9:36am | Permalink
Drainage is leaking in front of our apartment in sriram nagar, address- srilalitha arcade, plot no 229&230B, sriram nagar colony, kondapur 500084.
We also tried to contact the customer care Number but no response
Please address at the earliest.contact - 9885992466
Syed Sameer on 24th Jul 2018, 8:50am | Permalink
We have been in trouble by the increase in the number of street dogs. They are wild and chasing the people. Please send a dog van to catch them. I hope you understand the situation.
Gopanpally, near HCU backside gate, near Kallu Compound.

Sameer
Pradeep Kumar on 22nd Jul 2018, 5:57pm | Permalink
Sir

This is Pradeep from old Bowenpally, near Diary form road Water Tank line. This is kind request for catch dogs at our area. Evening after 7PM we are not able to walk at our street and late hours we cannot go any where. Literally we are facing so much problem. Request you to take an action on priority.

Regards
Aman jhaliwar on 22nd Jul 2018, 8:10am | Permalink
Garbage people not coming since 3 days
If i cal them they say coming but they dont today they just offed there phone no dumping zone nearby and garbage people dont come wer the hell we throw the garbage while taking of money they come soo soon and take extra money.... seriously you need to take an action
Mahmoud Ali on 21st Jul 2018, 8:09pm | Permalink
Mahmoud Ali
Submit a Complaint
To DATE: 21.07.2018
The Chief Engineer,
HMWS&S Board
Hyderabad,


Dear Sir,

Sub: = Drainage Complaint.

I am the Resident of H.No. 9-11-4/12. Quli qutub shah colony, Golconda Fort ,
Hyderabad-500 008.
I would like to inform you that in my area frequently drainages are blocking and not clear.
near to the manwhole, which leads to viral fever and unhealthy as well as we are unable to move on the street.

Did Not Cleared a Drainage when already complained last week to the GHMC drainage clearing people have come and instead of clearing and repairing the damage drainage pipeline they had didn't taken out drainage water from manwholes and not poured on roads and gone. Now, this week also again blocked all manwholes.

Please inform the GHMC People to clean the Dust From Manholes.

I sincerely request to take the matter as urgent and please finished it on war foot.

Thanking you,
Yours Faithfully,
__________________
Mahmoud Ali
Mobile : 8919159034
8142113345
Naresh on 19th Jul 2018, 9:29pm | Permalink
Ghmc farooknagar swippers mail. Id
V.Y.Achari on 19th Jul 2018, 1:56pm | Permalink
To DATE: 19.07.2018
The Chief Engineer,
HMWS&S Board
Hyderabad,

Dear Sir,

Sub: Drainage Complaint.-Reg

I am the Resident of H.No. 11-13-155, Alkapuri, Road No.3 ,
Hyderabad-500 035.

I would like to inform you that in my area frequently drainages are blocking
near to the manwhole, which leads to viral fever and unhealthy as well as we are unable to move on the street.

Last week also GHMC drainage clearing people have come and instead of clearing and repairing the damage drainage pipeline they have taken out drainage water from manwholes and poured on roads and gone. Now, this week also again blocked all manwholes.

Please inform the GHMC People to take the dust from each and every lane of the community and repair the damage drainage pipe near to the manwhole.

I sincerely request to take the matter as urgent and please finished it on war foot.

Thanking you,
Yours Faithfully,
__________________
(V.Y.Achari)
Mobile # [9392816044]
Radhika on 19th Jul 2018, 11:09am | Permalink
IN Bhoiguda secunderabad lane beside padma plaza apartment and central view app there is a repairing shop which dumps all waste material on the road. A big pile of waste material is on the road. Kindly take necessary action to clean the place.
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