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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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GP on 9th May 2018, 11:48am | Permalink
We travel via Tolichowki ,Shaikpet road daily.The condition of the road near SBI bank opp TMC ,Tolichowki is horrible with lot of digs and all vehicles run at zero speed . GHMC has got good mechanism and expertise and could not take up the levelling the road for so many years. Pl lay some quality road.
Neredmet Resident, Secunderaba on 8th May 2018, 3:41pm | Permalink
Respected Sir,
I am Sainath Goud resident of Neredmet (Renuka Nagar), secunderabad-500056. A month ago CC roads were constructed in our area, its a good thing. But the mud big stones were left as is on middle of roads and sides of road. We Residence are facing problem a lot and motor vehicles are skidding as the mud left on the road. Could you please take action and sent your people to clear the roads. Hope you will look into this, thanks in advance.
J. Shanker Advocate on 6th May 2018, 9:24am | Permalink
Good Morning Sir
We the residents of Happy Home Apts
New nallakunta. Wardno81.
Three days back due to rain trees and compound wall fell down.
And since then we expecting rescue teams
to visit and remove the branches.Due to which we are facing lot of hardship, I request your good office
to initiate immediate action.
Shanker
Advocate
Shanker.J Advocate on 7th May 2018, 3:58pm | Permalink
ThankYou Sir ,
For yours expiadate services.
Srinivas on 6th May 2018, 1:42am | Permalink
I srinivas from chandanagar GOWTHAM NAGAR COLONY facng a lot of problem in n9t time hardly 20 dogs are their in my street
Anees on 5th May 2018, 6:03pm | Permalink
Respected sir/madam, drainage hole in my house has blocked...kindly solve my problem.
My H.no23-1-586/5moghalpura dumdama bibibazar opp.alpha hospital
Hope for your service soon.
Thanks
B.roopesh on 4th May 2018, 8:51pm | Permalink
Respect Sir,
I am resident of boudhnagar h.no.12-11-1119/1 boudhnagar warsiguda we are facing drainage overflow problem plz kindly slovenly it 9966714498
Ravi Kiran on 3rd May 2018, 4:00pm | Permalink
No one to stop throwing dust from the neighbors apartment

Dear sir/Madam, I am staying by rent at rehmatnagar,
yousuf guda there is the one open plot to others, so the neighbors are throwing the duct , i already complaint to GHMC helpline num but no one can solve the problem from GHMC side, plz take an action & sove the problem sir, i hope tje problem was going to cleared, tq...
Fasiuddin on 2nd May 2018, 11:41pm | Permalink
Respected Authorities,

I live in Musheerabad bearing H. No 1-5-290/1 Musheerabad, Hyderabad and would like to lodge a complaint with the illegal and unlawful cooking of Haleem in residential area that has been taken place in my neighbourhood during the whole one month of Ramazan which is starting in May this year.

Firstly I want to complaint about Thick Smoke releases while cooking which can cause serious health problems.
The whole house is filled with smoke, Specially elderly people and small kids are facing lot of health issues.
Apart from that the cooking operates whole day because of this, It is Creating lot of noise, Unable to Study / Sleep.
Residents and people who are passing on this road are facing lot of problems.
Customer’s who come and buy Haleem they park there Bikes on the road which causes huge Traffic jams.
Second thing, They use illegal drainage to dump there waste or left out food which is again a serious concern like Drainage overflow and Pollution.
Cooking begins early in the morning and ends at late evening.
I have suggested the owner ( Chotu Miya and his son’s ) to Cook Haleem in some other place by not causing harm to any one. Instead of fixing the problem he give his own reasons.

I request concern authority to take this matter seriously and do the needful.

Thanks and regards,
Syed Fasiuddin
H.no# 1-5-290/1, Musheerabad
Hyderabad - 500020.
Prem Kumar on 2nd May 2018, 11:16pm | Permalink
Due to drainage leaking colony families are suffering from mosquito problem please rectify soon and take action malakajgiri SAI puri colony
Rakesh Sharma on 2nd May 2018, 10:02am | Permalink
Sir This is Rakesh Sharma.
We are facing heavy drinag leakage.
I have put a complaint 3days before.
But no one responding. Complaint number 2018-4-C420702.
Sri Rama temple, Ahmed Nagar, Masabtank.
Please kindly take action.
Ramireddy Ittreddy on 27th Apr 2018, 3:21pm | Permalink
In Ramachandrareddy nagar near RCPuram. Garbage Collection person is not taking garbage from past three days on wards on my hosue 25/35/7D House Number. Pentaih House 3rd floor. When we ask politely his giving response rude way. Please help to resolve this isssue. My phone Number is 9703145407
Miya bhai. on 27th Apr 2018, 8:06am | Permalink
kya comment karna saalw action lwte nahi khali laundpana hora .. tax lene ko aajate beshram or sewerage lines k liye koi b nahi aate saale sewerage mainwholes k dhakkana tak nahi hai ab koi b baccha girrr k marr gaya to kiska baap zimmedaar hota... edi bazar railway bridge, jaweed nagar road have many issue ... saala koi aata ich nahi. haramkhoor politicans b nahi aate bhikaari vote k time aajatw kutte k bacche
ANKABABU on 27th Apr 2018, 6:05am | Permalink
Mosquitoes are too high, no one taken action from ghmc. But tax payments all are taken in good way. No solution to clear the issue. Rtc colony, madeenaguda, Chanda nagar, Hyderabad- 49.
Landmark: My home jewels back side
Manjeera pipeline road
Srihari.k on 25th Apr 2018, 8:19pm | Permalink
I am resident of raghavendranagar nacharam.
Mosqitos problem creating health problems.
It is fate of hyderabadis.
Plz take action.
Prof.srihari.k
Dr.Tiwari on 25th Apr 2018, 12:44pm | Permalink
I am Dr.Tiwari Resident of 11-4-708, 700, 698 Near MNJ Cancer Hospital, Hyderabad.
This is to bring to your kind notice that Street lights are working in our street since 3 to 4 days. I have given a complaint to concerned authority but no use. It is difficult to walk over in the street and outsiders are taking an adventage by arranging the sittings. In this connection, i request the concerned authority to take an action immediately before happened any thing.
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