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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Divya on 15th Mar 2018, 9:28pm | Permalink
Govt giving order but no one following properly
Divya on 15th Mar 2018, 9:26pm | Permalink
Dust collection boy was not coming in our area properly I.e is in kukatpally yellamabanda he is coming and collecting monthly twice please take the compliant and please solve it
Thanking you
Sridhar on 14th Mar 2018, 12:33pm | Permalink
There is issue of drainage flowing in bn reddy nagar bustop please see to it
ch. praveen kumar on 14th Mar 2018, 10:00am | Permalink
hi sir...

chetta bundi is absent frequently in lalapet, near vidyodaya school. please respond to this.
Narayana on 13th Mar 2018, 10:19am | Permalink
Dear, We are suffering from Mosquitos in Snehapuri colony,Motinagar. I have given complaint also number : 2018-03-W404602 officer assigned is S Sudhakar. , But no Action. Mosquitos are very Huge in the Night in the streets and Houses, earlier also given the complaint to the supervisors.,Kindly do the needful for Swachbarath
VHR on 22nd Mar 2018, 9:11pm | Permalink
Same complaint everywhere.. no action is being taken
SESarma on 12th Mar 2018, 8:08am | Permalink
the street light in front of Kripalaya Apartment is not working for the last few days
Gani on 9th Mar 2018, 7:13am | Permalink
Sir this gani from domalguda...
We r in aravindnagar, domalguda...
From three days we all are suffering from leakage of drianage here...
Please resolve this immediately sir...
This is the regular problem we all are facing from long back, please please solve this problem sir
KGR on 8th Mar 2018, 5:19pm | Permalink
Hi sir,
We stay at Neeraja colony,Tolichowki . Persons engaged with vehicles to clear wastage daily from houses are very irregular to their duty and not clearing wastage from houses and very irresponsive.
Pl look into this and respond to this mail promptly.
A Ganga Reddy on 8th Mar 2018, 10:06am | Permalink
Going hell with mosquitoes at jayanagar colony kukapally. Please provide mosquito spray atleast once in a week and remedies for that.we are suffering alot with these mosquitoes and children are facing health prblm.Try to understand our situation and need solution as soon as possible
vishwajeet on 6th Mar 2018, 2:29pm | Permalink
Respected sir
i am the residenc of langer house area H no
9-2-90 .my compliant regarding sweeping in our beside lane . no employee is cleaning the lane so many times we told to them regarding these.
so please solve the problem as so as possible
shaik aqeel on 6th Mar 2018, 11:56am | Permalink
I shaik aqeel house no 3-13-277 rajive gandhi agar lb nagar mansoorabad 500068 i am compalnt two time never action ghmc 7days. my child is ill for this smell my compalnt no is 3031870339 - 27021868866
I request to Ghmc please cleane the line thanking you
Ashok Kumar B on 6th Mar 2018, 10:59am | Permalink
Hi Team,

Here in Gachibowli Opposite DLF gate3 Apollo lane,The drainage is leaking from past three days.But no action taken yet. The drain water is flowing on the roads which made citizens and employees very difficult to walk around on their daily work.Please take action immediately.

Thanks,
Ashok B
Nizamuddin on 5th Mar 2018, 10:21am | Permalink
Hi Team,

Please resolve drinage blockage issues which is connected to our home causing lots of prob due to drinage water coming back into my home

Since last one year ghmc guys tried to clean the block which is connected to home, but not succeded.

Request you to repair the line or replace the complete line as soon as possible.

Quick action will be highly appreciated.

RTC colony Moula ali.
Phone no. 7674903465
Arun Kotha on 4th Mar 2018, 7:56am | Permalink
Dear officer,

We are residents of 21-14, Sharada Nagar, Dilsukhnagar, Hyderabad.

We are writing this in regards to the struggle we are facing with mosquitoes and diseases caused by mosquito bites. The current situation is worst in the known history, as the mosquitoes are countless in number. It is so bad that we are afraid of opening doors and windows throughout the day. In spite of all the safety measures kids are falling sick every other day and we are spending sleepless nights trying to kill the mosquitoes. Please find a picture attached with this message.

The vexation is beyond description and I hope you understand the severity of the problem. We request you to kindly take necessary action to control the mosquitoes and the spread of viral diseases.

A victim of mosquitoes.
K RAVI chandra Reddy on 2nd Mar 2018, 10:26pm | Permalink
Respect Sir,
Please provide spray for masquitoes for controlling of fevers and other diseases. This year is too heavy in vivekanandanagar Colony Kukatpally, hyderabad. Sir don’t forget to give instruction to this area officer. This is my humble request. Due to cleaning of tanks like Pranathi Nagar , Kukatpally, yellammabanda are
mosquitoes are covered .
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