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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1 - 15 OF 648 COMMENTS  |  NEXT  |  LAST
STM on 21st Mar 2018, 5:43pm | Permalink
Lots of stray dogs nuisance - residents in Kavuri hills Phase 2 daily suffering near Durgam cheruvu area

People are suffering all times of the day with the dogs barking and fighting on roads and creating mess on the streets uncontrollably
G.VIJAYA KUMAR on 20th Mar 2018, 10:10pm | Permalink
My Gievance no. 2018-03-W405260 is not resolved. Please initiate immediate action.
D A Sarma on 20th Mar 2018, 11:17am | Permalink
We stay at Alkapuri (St 13 Mainroad near Saibaba temple) SRKPuram.

The Vehicle to collect household trash is not coming regularly. we are paying money also to them to collect the trash atleast alternate day. But they are not turning up once in a week also. We cannot throw the trash on the roads nor can keep them in home.

Please help.
KGR on 19th Mar 2018, 5:49pm | Permalink
Hi sir,
We stay at Neeraja colony,Tolichowki . Drianage water is leaking in our colony somewhere or other daily. Walking through the drainage water is embarrassing.We have technology/ machinery but not using properly. Keep the Hyd city clean is in your hands.
Sravani on 17th Mar 2018, 8:01pm | Permalink
Sir this sravani from Asif Nagar...
We r in Asif nagar, mehdipatanm.. 
From 1month we all are suffering from leakage of drianage here... 
Please resolve this immediately sir... 
This is the regular problem we all are facing from long back, please please solve this problem sir
Dr RKChakrawarthy on 17th Mar 2018, 7:58am | Permalink
Respected sir due to heavy rain last night in HARIHARAPURAM COLONY Vanasthalipuram drainage is overflowing causing discomfort please look into it thank u sir
Divya on 15th Mar 2018, 9:28pm | Permalink
Govt giving order but no one following properly
Divya on 15th Mar 2018, 9:26pm | Permalink
Dust collection boy was not coming in our area properly I.e is in kukatpally yellamabanda he is coming and collecting monthly twice please take the compliant and please solve it
Thanking you
Sridhar on 14th Mar 2018, 12:33pm | Permalink
There is issue of drainage flowing in bn reddy nagar bustop please see to it
ch. praveen kumar on 14th Mar 2018, 10:00am | Permalink
hi sir...

chetta bundi is absent frequently in lalapet, near vidyodaya school. please respond to this.
Narayana on 13th Mar 2018, 10:19am | Permalink
Dear, We are suffering from Mosquitos in Snehapuri colony,Motinagar. I have given complaint also number : 2018-03-W404602 officer assigned is S Sudhakar. , But no Action. Mosquitos are very Huge in the Night in the streets and Houses, earlier also given the complaint to the supervisors.,Kindly do the needful for Swachbarath
SESarma on 12th Mar 2018, 8:08am | Permalink
the street light in front of Kripalaya Apartment is not working for the last few days
Gani on 9th Mar 2018, 7:13am | Permalink
Sir this gani from domalguda...
We r in aravindnagar, domalguda...
From three days we all are suffering from leakage of drianage here...
Please resolve this immediately sir...
This is the regular problem we all are facing from long back, please please solve this problem sir
KGR on 8th Mar 2018, 5:19pm | Permalink
Hi sir,
We stay at Neeraja colony,Tolichowki . Persons engaged with vehicles to clear wastage daily from houses are very irregular to their duty and not clearing wastage from houses and very irresponsive.
Pl look into this and respond to this mail promptly.
A Ganga Reddy on 8th Mar 2018, 10:06am | Permalink
Going hell with mosquitoes at jayanagar colony kukapally. Please provide mosquito spray atleast once in a week and remedies for that.we are suffering alot with these mosquitoes and children are facing health prblm.Try to understand our situation and need solution as soon as possible
1 - 15 OF 648 COMMENTS  |  NEXT  |  LAST
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