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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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penugonda nagendra kumar on 9th Feb 2018, 9:48am | Permalink
dear sir

Iam resident of lb nagar central bank colony road no 2a, in this colony one un planing contraction of building is going please take care on that adders is central bank colony road no 4a, last house, right side
Y. Venkateswara rao, plot 40 , on 8th Feb 2018, 6:29pm | Permalink
Despite giving several complaints and talking to the Local GHMC sweepers,the garbage dumped adjacent to our compound wall which is facing the prestigious Jubilee hills public school is lying like that since the past 4 days.Sombody has also dumped several bags of empty alcohol bottles too, which the school children have to see daily and walk by.This also happens to be the road taken byseveral IAS and IPS officers on their way to Prashasannagar. Road no 71.If this is the state of affairs in a so called premium locality with zero response from the influential law makers who turn a blind eye to the road in which they go everyday,we can only imagine how it must be else where.There are cctv cameras too. They can also check who has dumped there.
MRs. Wasif Nawaz on 8th Feb 2018, 4:56pm | Permalink
I resident if Mehdipatnam Santosh Nagar colony would like to request to the concerned authorities to take prior action for the continuous drainage flow in our area. It’s really very unhygiene and causing lot of problem. The lane is stinking like hell. We have small children and are worried abt them. Plz take action as soon as possible.
Pavan. on 7th Feb 2018, 8:13pm | Permalink
Iam resident of kukatpally 1st phase near EWS-78. we have lodged a complaint for drainage blocking a week ago but there is no response yet. I request the authority to take action and clean asap.
Raju reddy on 6th Feb 2018, 2:42pm | Permalink
Respected GHMC,

Kindly resolve the problem of mosquitoes at Balaji nagar colony 3rd lane at Manikonda. The problem is terrible and there are so many mosquitoes that I feel I will not be alive to complain again tomorrow. I beg you guys to please please do something.. Whole of humanity will be very grateful.
k.rajender reddy on 5th Feb 2018, 1:41pm | Permalink
Sir, my neighbour's illegal construction (three floors&pent house)in h.no:17-1-386/1/88, kehavnagar colony, saidabad is paying a pittance of Rs101/. Construction was done in 2011. Total building sft is around 5000sft. But ghmc circle4b assesment is for just 250sft only. I got this information through rti act. Will the aurhorities concerned act?
abhilash on 4th Feb 2018, 6:48pm | Permalink
sir ,i stay at ananthram nagar colony,amberpet.the garbage boy is not taking out the garbage inspite of repeated telling anfd paying him the money
Suresh on 3rd Feb 2018, 9:33am | Permalink
Requesting to GHMC.
At Ganesh nagar,ramanthapur.since two days drainage leakage is there exact land mark is vishal mart lane..please take immediate action..
Karuna on 2nd Feb 2018, 11:05pm | Permalink
Sir
I am from ramanthapur rtc colony near e Deva opposite to ex -municipal chairman Srinivas.
My complaint is against the boy who takes garbage. He is not coming regularly and even not good at his approach. All the colony people are facing problems with that boy. The boy hardly comes two days a week and demands for money by first.if we ask him for his regularity he is not taking the garbage at all. Please look in to the problem as an urgent need .
Thank you
Lakshman 9700692463 on 2nd Feb 2018, 1:29pm | Permalink
sir Madam
I request drainage on the slap so many times I request online so many times not responding so many times I called not responding not lifting B. Kanakiah AE, AE, 9704345024 concerned officer will
Raidurga madarnagar near police station back line third road
Abdul Mujaheed on 1st Feb 2018, 1:19pm | Permalink
Hi, My first complaint was on Jan 17 2018 over flow of drainage water on main road New hafeezpet land mark Lord Fitness GYM and also submit the complaints from GHMC app. I receive many calls but action has been take from GHMC authority. I made several to call center and area supervisor no one need to resolve the drainage issue. Waste of calling GHMC authority
Swamy on 1st Feb 2018, 12:35am | Permalink
Sir i stay in mallikarjuna nagar beside mallanna temple, hear we are fed up with the street dogs every day, request you to take care and please catch them recently a walker was injured
T Gopala Krishnamacharyulu. on 28th Jan 2018, 9:06pm | Permalink
Sir, near my house the drainage overflows , neighbour is maintaining diary and spreading all waste and dung in opens plots in the colony. It is causing more bread of moskito and causing discomfort and unpleasant situation among colony people. Apart from one ghmc garbage lifter is dumping all the garbage in open area and segregation process is undertaking. Colony is became like grave yard. . Every body talks about swach Bharat. Please visit our colony and decid whether minimum justification is being done or not. Finally I request your team to visit our place and do needful..door no 1-30-149, khanajiguda. Diary form Road. Hyderabad 500015. My phone 7780386877.
ch.vasu on 26th Jan 2018, 5:48pm | Permalink
sir dogs bit to travelled hence please cath them
Narender B on 26th Jan 2018, 8:57am | Permalink
Raised complaints over 100 till now but no reaction from officers. Hanuman Nagar, which is located adjacent to Rajendra Nagar 500030. No road facility, drinking water, drainage from past 42 years. Located in center of city but struggling for basic facilities. Worst than any corner village in state. Never saw laying any road since I born.
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