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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Divya on 3rd Jan 2018, 9:39am | Permalink
I live in Nizampet.. One of our neighbor is constructing 5 floor apartment without GHMC aproval and proper parking facility. Trying to occupy road for parking vehicle. Several complaints were raised in portal but no action was taken. Look into the issue and do the needful. Location :opp ATRI public school arch, Nizampet, high tension line road
A. Ramarao 9948538400 on 2nd Jan 2018, 10:34pm | Permalink
Please take action about the illegal construction made by plot no. 9-10, survey no. 97A gachibowl vill. He is occupying the gramakantam boundaries. Causing problem to the rainwater and drainage canals. He is occupying the 5 feet of 10 feet road as well, which is causing problem to the wholelane.
We have already made a complaint on 31.10.2017 to zonal commissioner and deputy commissioner. But today the construction was started so we have complained to the town planning officer but still the illegal construction is going on. Please take the necessary action.
PRASAD MOBILE 9441651204 on 26th Dec 2017, 3:22pm | Permalink
HOUSE PREMISES GOT CHOKED AS THE DRAIL CANAL IN FRONTOF THE HOUSE IS NOT CLEANED AND IT IS FULL OF MUD AND DUST AT PLOT NO82, ADITYANAGAR, NEAR VIJAYA HIGH SCHOOL
Abrar ahmed on 23rd Dec 2017, 9:35pm | Permalink
I'm abrar Ahmed. Res sir , in rasheed colony. Yaha pani jana K liya jo khudai ki gayi. Us K baad us pochne wala koi nahi hai. Jitna bhi. Kachra. Tha sab. Awaam K ghar k samna waise. He hai so. Since 6 mnth. Nd all colony family s suffering. From. Dangue. And major. Minar. Disease. So. PLEASE I'm requesting. To ghmc. Clean this area. Complete. Your work. Address. Opp. Hasan nager. Kings. Hotel. Back side. Rasheed colony. Hyderabad
Adepu.Prakash on 22nd Dec 2017, 1:31pm | Permalink
my grievence No.2017-11-W379964 dated 16/11/2017.
Sir, so far no action taken on my complaint. Please let me know the status on my complaint.
Ratnam Kollapu on 20th Dec 2017, 8:34pm | Permalink
Dear sir
Door no:46-186, bhagath Singh Nagar chintal, behind community hall ,drinage cleaned and leaved all the drainage material middle of street for last 15 days no action from cleaning people ,pl take nessary action.
V s Prasad on 16th Dec 2017, 8:43pm | Permalink
Almost every day GHMC sweeper at S.R.nagar ,srnivasa colony east are burning the dry leaves , inspite of telling them to avoid.it is causing lot of smoke and pollution.
Prabhu Haladker on 15th Dec 2017, 12:08pm | Permalink
H.no. 8-2-608/1/5/D, road no. 10, Banjara Hills Hyderabad 500034
The garbage collector is not picking up garbage. Even when he comes he chooses the garbage which he can sell and leaves behind swept tree leaves etc. He is collecting RS 300/- per month from us.
RAMESH on 11th Dec 2017, 1:51pm | Permalink
GHMC వారికి నమస్కారములు.
ఇంటియోద్దనుండి చెత్తను సేకరించేవారు సరిగా రావడంలేదు వచ్చిన పైపోర్శన్లకి రావడంలేదు.డబ్బులకు మాత్రం వస్తున్నారు నిర్దేశించిన 50 రూపాయలు కాకుండా అదనంగా 20 రూపాయలు డిజిల్ కర్చులంటూ డిమాండ్ చేస్తున్నారు కావున ఇందులోని విధానపరమైన నియమాలేంటో తెలియచేస్తూ తగిన చర్యలు తిసుకోగలరు
ఇట్లు
----------
కొత్తపల్లి రమేష్
10-03-71, టీచర్స్ కాలని
ఈస్ట్ మారేడ్ పల్లి, సికింద్రాబాద్.
Srinivas on 11th Dec 2017, 11:07am | Permalink
Dear sir I am Srinivas resident of Yellareddyguda, sanjaygandhi nagar, Ameerpet hope our GHMC having more funds to make expenditure where really not necessary. Being a responsible person feeling shame because wasting the money. Sir here infront of my house cc road is excellent and is not required immediate for having no damage. Kindly release such work orders after inspecting the correct official
Mahesh on 10th Dec 2017, 4:11pm | Permalink
Hitec city Jubliee enclave jayapalazo Apartment pakana Trees ani cut chestunaru pls Govt will take imediate action pls
Mahesh on 10th Dec 2017, 4:08pm | Permalink
Hitec city Jublie Enclave Jayapalazo Apartment pakana Trees ani cut chestunaru pls stop Govt will take imediate Action pls
Mrs.ahuja on 9th Dec 2017, 12:44am | Permalink
Sir i stay in raja rajeshwari colony kondapur.After 11pm we cannot sleep as stray dogs keep barking till 3am.This lane is on the left at the 3rd hitension.kindly solve the problem.
Akheel on 7th Dec 2017, 11:33am | Permalink
Manholes broken.causing inconvenience to passers..kindly take appropriate action. . Near Azaan international school... Behind Mandir..raghava colony tolochowki.. Hyd
B.chitti Babu Phone no 898 on 6th Dec 2017, 4:11pm | Permalink
Street lights are not glowing I have given a complaint on 11-112017 complaint no 2017-11-w378681. Same day your people came and told me that with in 2 days I will replace the bulbs but till today the problem was not solved pl do the needful
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