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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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CHANDRASEKHAR on 25th Nov 2017, 9:44am | Permalink
Manhole cover broken causing danger to passersby in Balaji nagar ,backside lane Raos school ,kukatpally..
Madhuri on 23rd Nov 2017, 2:54pm | Permalink
Dear sir,
Memu kukatpally, Shiva Nagar, B/H Alwyn colony, untamu.

Ma area lo kontha mandhi intiki bathrooms pettukunnaru, but drainage Motham raod paiki vadhilesaaru, chinna pillalu Nd pedhaavalu jaari andhulo padipothunnaru.

Veedhilo Motham thovvinaaru Anni guntaalu drainage water andhulo store indhi. School buses ravadam ledhu pillalaku ebbandhi school bus kosam parigethi pillalu guntaalo padipothe kastam.

Padipoyaka edchina malli tirigi raru. Dhomaalu vaati valla rogaalu.
Guntaalu close cheyyakunda alage vadhilesaaru. Chaala chandaalam GA unndhi galli Motham.
Plz sir m ina action teesukondi.

Plz kindly request sir.
GANESH on 22nd Nov 2017, 11:11am | Permalink
HII sir my name is GANESH i am from BHAGATH SINGH NAGAR, PH-2, KPHB, KUKATPALLY. WRITING THIS LETTER ON BEHALF OF OUR COLONY MEMBERS, THERE WAS GHMC PARK LOCATED IN OUR COLONY BESIDE SRI KRISHNA TEMPLE WHICH WAS WELL DEVELOPED AND WHERE OUR CHILDREN PLAY DAILY AND USED BY WOMAN FOR WALKING PURPOSE, I DONT KNOW WHAT HAPPENED, SINCE 1 MONTH THE PARK WAS LOCKED BY THE COLONY SOCIETY MEMBERS AND WHEN WE ASKED WHY, THEY ARE SAYING THAT THE PARK BELONGED TO THEM, AS WE ARE TENENTS OF THIS COLONY THEY ARE SAYING WE DONT HAVE ANY RIGHTS TO ASK ABOUT THAT. BUT AS A CITIZEN OF INDIA I HAVE RIGHTS TO QUESTION THEM BUT WE ARE NOT GETTING PROPER RESPONSE.
I AM REQUESTING YOU TO PLEASE RESPOND QUICKLY ABOUT THIS MATTER AND OPEN THE PARK FOR CHILDREN TO PLAY.
WAITING FOR YOUR RESPONSE
p.sona jyothi on 22nd Nov 2017, 9:33am | Permalink
Sir, madi mallapur, hcl nagar new hanuman temple ma entiloni chatta mariyu motham 18 porrions chatta chattabandi athanu thisuku valladam ladu kindiki vachi chatta vayalani antunnadu 70rupees demand chasthunnadu vara valla vi thesuku valthunnadu adugutha chala rashga matladuthunnadu sir, nanu kindaki digalanu naku oparation aindi please sir kastha actuon thesukondi bayata vaddamanta garbage vasa boxes thisivadaru pkease sir twaraga action thesukondi
Prof.Ch.K.V.Sharma on 21st Nov 2017, 9:36pm | Permalink
my complaint about street light dated 20th is not even acknowledged.further the light infront of plot number 33[sridhar apts in hudacomplex,saroornagar, is also not glowing.number of autos are parked near this plot and has become very dangerous for ladies to move around.pl.take immediate action and make all the defective lights duly repaired and restored for effective functioning.pl.treat this as most urgent and important.
R.ANNAPURNA on 21st Nov 2017, 1:38pm | Permalink
NOT SWEEPING NEARLY ONE MONTH
STREET NO.5 RAGHAVA KALYAN ESTATES
NEAR KALYAN GARDENS, PLEASE INSTRUCT THE CONCERNED PERSON TO ATTENDED
THIS IS NEXT LANE TO MANIK SAI ENCLAVE
Prof.Ch.K.V.Sharma. on 20th Nov 2017, 2:28pm | Permalink
street light at south west corner of plot 29 in hudacomplex,saroornagar,hyderabad-35 is not glowing for the past 15 days.the pitch darkness is very vulnerable for chain snatching and anti social activities.pl.help repair and restore light immediately and oblige.
my address:prof.Ch.K.V.Sharma,General secretary,SHA welfare association,hudacomplex,saroornagar,hud-35.
mobile:9849113649
N.Bheemappa on 19th Nov 2017, 9:45pm | Permalink
sir,
I N.Bheemappa resident of Manikya nagar,near Lord Sivalayam Plot No. 96 west face road 15 feet road but one construct house digging middle of the road and kabja land beside nala in future getting a lot of problems plz stop the same .
Mohammadi on 18th Nov 2017, 3:16pm | Permalink
Hi sir my address naseeb nagar, gulshan iqbal colony near ayesha islamic school there is no cleaning too much garbage pls cleaning there
Mohammadi on 18th Nov 2017, 3:07pm | Permalink
Hi maa intidaggara muriki naala vondi chatta chala aye poyendi domalu baga vunna ye ghmc vallu raru clean cheyyaru pls clean cheyenchandi
V Archana on 15th Nov 2017, 9:23pm | Permalink
Dear sir

I am resident of Madhavnagar Colony, new Saidabad hyderabad. Since a month there’s a pungent smell in And around Saidabad Colony , asmangadh, old malakpet and dilshuknagar. The smell is increasing by evening resulting in headache and nausea.
Since a week this smell has increased to the upper limits that it has become really difficult to come out of the house and move around in the above said places.
We request your attention towards this problem at the earliest possibility.
Stipadma kasturi on 15th Nov 2017, 12:18am | Permalink
Sir, we r growing few plants in our house. As u very well know we prune the plants often to avoid unnecessary growths and appear neat. But unfortunately we don't know how to dispose the waste plant twigs and stems as the garbage disposal van people r refusing to take plant renuewable waste. Pls give us the right direction.
Challa on 14th Nov 2017, 5:21pm | Permalink
Hello,
I'm a resident of Sanjeeva reddy Nagar.. we have a PARK, the B K GUDA PARK, which is visited by numerous members for walking and relaxation.. but unfortunately it is surrounded by garbage all around.. some irresponsible people come from distant places and dispose off the garbage here which smells horrible and is creating great discomfort during rainy season giving birth to mosquitoes..also it is flanked by cigarette shops around which pollutes the environment.. we have complained to the local workers but all in vain.. I think it is the duty of Ghmc and the citizens to make this city clean and green..
PVS Narayana,mob:9848358346 on 12th Nov 2017, 7:48pm | Permalink
Sir,
I am resident of satyamma bag at colony,west venkatapuram comes under Alwal municipality.
I am very happy to say that 3months back our Street lights renovated with mercury LED lights.But after rains in twin cities one of our Street light not glowing rest of all working.
So we are finding a big problem especially ladies and children and also stray dogs nuisance. About 3 times complained to Alwal municipality street light section,but their reply always that staff coming for rectify for the past 10 days,but no action.
Please solve our problem putting forward to Alwal municipality electrical i/c to know it
Thanking you Sir,
Yours sincerely,
Manoj Nair on 10th Nov 2017, 4:21pm | Permalink
12-2-830/17/2, Hill Colony Mehdipatnam.
The bark of a Neem tree surface has been peeled off. Presently the damage is 16 cm of 46 cm diameter trunk. This incident occured In the early hours of a day, or the period after midnight one am.

The damage to this 27 year old tree is fresh as can be seen.

The major concern is that the equipment made contact with the tree trunk itself and inflicted damage to the bark. Which
in many cases can be a fatal blow. 1/3 rd of the bark ripped off will need immediate attention in order to save the tree.
The tree bark provides protection for the thin layer of vascular tissue that transports water and other nutrients from
the ground to the upper portion of the tree.
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