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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Mohammadi on 18th Nov 2017, 3:16pm | Permalink
Hi sir my address naseeb nagar, gulshan iqbal colony near ayesha islamic school there is no cleaning too much garbage pls cleaning there
Mohammadi on 18th Nov 2017, 3:07pm | Permalink
Hi maa intidaggara muriki naala vondi chatta chala aye poyendi domalu baga vunna ye ghmc vallu raru clean cheyyaru pls clean cheyenchandi
V Archana on 15th Nov 2017, 9:23pm | Permalink
Dear sir

I am resident of Madhavnagar Colony, new Saidabad hyderabad. Since a month there’s a pungent smell in And around Saidabad Colony , asmangadh, old malakpet and dilshuknagar. The smell is increasing by evening resulting in headache and nausea.
Since a week this smell has increased to the upper limits that it has become really difficult to come out of the house and move around in the above said places.
We request your attention towards this problem at the earliest possibility.
Stipadma kasturi on 15th Nov 2017, 12:18am | Permalink
Sir, we r growing few plants in our house. As u very well know we prune the plants often to avoid unnecessary growths and appear neat. But unfortunately we don't know how to dispose the waste plant twigs and stems as the garbage disposal van people r refusing to take plant renuewable waste. Pls give us the right direction.
Challa on 14th Nov 2017, 5:21pm | Permalink
Hello,
I'm a resident of Sanjeeva reddy Nagar.. we have a PARK, the B K GUDA PARK, which is visited by numerous members for walking and relaxation.. but unfortunately it is surrounded by garbage all around.. some irresponsible people come from distant places and dispose off the garbage here which smells horrible and is creating great discomfort during rainy season giving birth to mosquitoes..also it is flanked by cigarette shops around which pollutes the environment.. we have complained to the local workers but all in vain.. I think it is the duty of Ghmc and the citizens to make this city clean and green..
PVS Narayana,mob:9848358346 on 12th Nov 2017, 7:48pm | Permalink
Sir,
I am resident of satyamma bag at colony,west venkatapuram comes under Alwal municipality.
I am very happy to say that 3months back our Street lights renovated with mercury LED lights.But after rains in twin cities one of our Street light not glowing rest of all working.
So we are finding a big problem especially ladies and children and also stray dogs nuisance. About 3 times complained to Alwal municipality street light section,but their reply always that staff coming for rectify for the past 10 days,but no action.
Please solve our problem putting forward to Alwal municipality electrical i/c to know it
Thanking you Sir,
Yours sincerely,
Manoj Nair on 10th Nov 2017, 4:21pm | Permalink
12-2-830/17/2, Hill Colony Mehdipatnam.
The bark of a Neem tree surface has been peeled off. Presently the damage is 16 cm of 46 cm diameter trunk. This incident occured In the early hours of a day, or the period after midnight one am.

The damage to this 27 year old tree is fresh as can be seen.

The major concern is that the equipment made contact with the tree trunk itself and inflicted damage to the bark. Which
in many cases can be a fatal blow. 1/3 rd of the bark ripped off will need immediate attention in order to save the tree.
The tree bark provides protection for the thin layer of vascular tissue that transports water and other nutrients from
the ground to the upper portion of the tree.
Prabakar on 7th Nov 2017, 3:55pm | Permalink
Sir we are staying in Ramnagar Musheerabad area, in our area so many people are constructing house without planning for veichle parking instead they are encroaching roads. Kindly look into the matter This is near house no 1-7-913/12 Ramnagar Hyderabad, near St. Pious girls school, this us causing so much of inconvenience all the area people. Kindly please take necessary action immediately as they are ready to put slab.
Kamya kalra on 5th Nov 2017, 8:23am | Permalink
Hello,
This is regarding Road side Chicken Shops on Manjeera Pipeline road Hafeezpet.....every Sunday these people come and put their shops on every 200 meters in this road.....they are illegal and creating unpleasing environment for the people living nearby ....adding to health problems as they leave behind the waste....
Pls take immediate action.
Thanks
Nageswara Rao on 2nd Nov 2017, 11:31am | Permalink
Mutation bribing cost in GHMC Khairatabad is 6000/- (Staff is directly asking, on line system is not working)

Employee directly asks for bribe, if not they are keep on postponing the work.

Is it mandatory to pay the BRIBE to complete mutation work in GHMC.
pradeep on 1st Nov 2017, 1:31pm | Permalink
we the resident of SRI LB GANESH RESIDENCY are facing problem with the uneducated people around. they are burning the left over plastic and other waste causing hazardous and toxic smoke to our environment and our houses are full of smoke due to which we are falling ill very frequently.we expect you to stop this environment pollution .
sri lb ganesh residency.near airlines tower, sindhi colony, p.g road , secunderabad.
V. Suresh Goud on 1st Nov 2017, 11:40am | Permalink
Dear Sir,

Sub : Non Glowing Street Lights

This is Inform you that
Newly Installed Street Lights is Not Glowing
In our Street Since September 2017 ,
Given Complaint also ,
Our Complaint # 2017-10-C373491
Kindly Do The Needful
It is Difficult to Move Around during the Night time Darkness with Dogs ,Cats , Rats , Monkeys, Snakes Etc ....
Lot of Open Place is their beside our Houses ....

Address - 1-2-212/4/H , Near - Mee Seva ,
Eshwaramma Basti , Domalguda , Hyderabad -500029
Name # V. Suresh Goud
Mobile # 07306288532
suresguss123@gmail.com on 9th Nov 2017, 3:21pm | Permalink
Thank U for Ghmc Staff ,
Solved My Street Lights Problem ,
Once Again Thank U Very Much Who Supported ....
suresguss123@gmail.com on 9th Nov 2017, 3:14pm | Permalink
Thank You for GHMC STAFF ,
Which I Have Given Complaint of Street Lights
Complaint # 2017-10-C373491
Work Has Done
once Again Thank U for All Staff ....
Kaleem on 30th Oct 2017, 8:55pm | Permalink
Dear sir,

It is to inform you that newly replaced led street lights and park light are not working in nagarjuna nagar street no 14 lane no 2 Tarnaka.
Kindly do the needful
Regards
Kaleem
Sekhar Koka on 30th Oct 2017, 3:42pm | Permalink
Dear Sir,

Sub Street light not working.

This is to inform you that newly installed Street light is not working in our street. Kindly do the needful.It is becoming very very difficult to move around during the nights with thick darkness and snakes & stray dogs around.

Address: Plot No.61, Yaddamnagar Colony, near Daffodils School,Near Green fields, Secunderabad.
Cell No: 9642670888
Preethi das on 26th Oct 2017, 6:26pm | Permalink
Hello,

Issue is Heavy water outage at ShilpaPark, kondapur through out the road strect from the start to end.

Called 155313 and they have accepted the complaint. Made several calls and must tell that shame on GHMC, when its a water outage , no matter what field they are in, they themselves could communicate to the concerned branch officers. Instead they were telling me to do, which was unexpected.

Please look into the issue and recover it ASAP so that water would not be wasted.

Thanks
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