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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Srinivas on 12th Oct 2017, 12:38pm | Permalink
Dear Sir,
I am aresident of
Gopi Nagar Colony, Serilingampally.
Ranga Reddy Dist, Hyderabad-500019

After the government has changed in our colony no sanitation people are working properly, they are not cleaning mories properly in our street, the mories are smelling like any thing there are so many childrens in that colony, I have met Corporator personally and explained the situation even he knows it very well but no one is not responding.
Please do the need full.
. on 10th Oct 2017, 11:13pm | Permalink
Sir,

Every time when rain comes , our street ( street no 2 , Opposite Hanuman temple , Padma colony, Beside Shankermutt , Nallakunta , , Hyderabad ) is completely water logged and no proper action is taken by GHMC to resolve the issue , no proper drainage system done for rain water flow. Due to stagnant water / garbage there is always fear of spread of dengue , malaria and other dangerous diseases. the situation getting more degraded.

Specifically , Due to recent rains in Hyderabad, there was stagnant water and we have to inhale bad smell and even kids are not able to play in front of the houses due to stagnant water and bad smell. it is difficult for citizens to move in the night time .In-spite of repeated requests to munciple supervisors the problem remains the same which is a great health hazards. Hoping that severe and proper steps/actions/measures will be taken for the benefits of the people and citizens. I hope that the esteemed authority will sort this problem.

the garbage from the naala due to rain is not lifted even after mulitple requests. the garbage is still lying on roads from last few months.

Thanks.
V S RAJU on 10th Oct 2017, 3:21pm | Permalink
My grievance number 2017-09-W361379 ... regarding street lights not working at Birla Mandir and B M Birla science Museum are not working... The complaint was not attended so far the Visitors , School children and the staff are facing difficulties.. As your department is sending SMS the the complaint is attended is just a fake feedback... Non of your staff works in time ... do attend the complaint Immediately.. else this issue will be taken in to higher Authorities. .....AO , BM Birla Science Centre.
Bhupesh on 10th Oct 2017, 9:15am | Permalink
Dear GHMC,
This is from telecom nagar gachibowli. Firstly congratulations and thank you for your successfull journey. I am really appreciating your work and effort to make healthy and beautiful hyderabad.

But it is very unfortunate to inform you that in your administration, the garbage lifting person is always forcing us and demanding money every month from every flat and house to lift the garbage at apartment gate.

I requested earlier also regards this but still I didn't see any difference or action taken. I think it wasn't came to your notice earlier. I requesting you please train them and order them not to take/collect money to lift garbage.

They making spoil name of officers as well GHMC administration.

Please let me know if you want to take photos or videos regarding this? I will help you.

How much you want you pay amount to garbage collectors?
Jow many houses/flats under GHMC? What is tge income getting any data?

Grievance Number: 2016-12-W297352 not resolved.
Hari Krishna on 10th Oct 2017, 8:39am | Permalink
Manhole is leaking and overflowing continuously since one week from 04.10.2017 in papireddy Nagar, road no 8, b block, jagadgirigutta creating lot of inconvenience to public and a health hazard.Arrange to rectify immediately.
Naveen /AJay : Old Kattali Man on 9th Oct 2017, 5:28pm | Permalink
To,
The Commissioner
GHMC Telangana State.

Sub: Road Disturbing for Travailing at Old Kattal Mandi Opp Gandhi Bhavan Office . Area road BLOCKED antisocially without permission.

Respected Sir,

We are suffering to Travailing regularly from Ghandhi Bhavan road to Dimound Jublie High School and Also to CCLA office Due to Construction under Slum area and under the people using for unsocial activities like Playing Cards & Drinking etc. college students , school children's and women's suffering there area people are block the road antisocially without permission,. Kindly take a legal action and do needful help to society.
Rashed baig on 9th Oct 2017, 5:24pm | Permalink
Dear sir,
My complaint is regarding of drainage connection.I don't have drainage line so we connect home drain line in barsati nala so when ever nala line get chock water get back to my home so every time we have to clear that nala line so I request you to sir pls issue the line thank you
Door no.17_3b_220,chandra nagar,yakutpura,Hyderabad
Sabir Hussain on 8th Oct 2017, 8:44am | Permalink
Respected sir,

Our uppal drainage department is very poor. They didn't do positive reaction to my complaint

Plz sir drainage is didn't flow correct do something

9133669798

2-2-40 hanuma sai Nagar Uppal
K.S.S.Ramachandra Rao Advocate on 6th Oct 2017, 12:28pm | Permalink
Manhole is leaking and overflowing continuously since one week from 30.9.2017
Before Anurag Rehabilitation Center near
Sai Vani Hospital Indira Park Road RK math road
Hyderabad.20 causing lot of inconvenience to public and a health hazard.Arrange to rectify immediately.
Sunayana on 5th Oct 2017, 2:54pm | Permalink
Sir I'm resident of Mohan nagar zamistanpur post office there is a drainage leakage since three days all r affected with malaria and dengue no corporator is coming and witnessing the road please help us from this we are unable to bear the smell
gvmd sarma, on 5th Oct 2017, 9:20am | Permalink
drainage man hole blocked .
3-14-16/a/3 srinivasapuram colony,ramanthapur,near surya bakery beside road. near shanku chakra apartment.
cell no 9440901755.
A MEHER TEJ on 2nd Oct 2017, 12:35pm | Permalink
Dear Sir,

Please take a note that the drainage is leaking beside my apartment and the same was fluding in to our cellar. it is very deficulty to move over there. Since a week we r aproching it local persons but there is no response. Kindly look into the issue and do the needful.

D.No. 2-19-58
SREE MATHA ENCLAVE
TEACHERS COLONY
KALYANPURI
UPPAL, HYDERABAD-39
ph:9640139666
Rafi on 1st Oct 2017, 2:18pm | Permalink
Respected sir,
we are living near saroornagar last bus stop and opp to mahalakshmi temple.People are dumping wasteage at my residence at a public place i.e saroornagar last bus stop, attached to my home wall.No action taken by GHMC road cleaners since 3 days.Public standing near bus stop are facing bad smell. It produces bacteria which makes people ill.Kindly look attached photos for your reference and take appropriate action on it.one more request ,Grievance no C357577 regarding complaint against drainage ,some days before the manhole in front of my home damaged by GHMC road makers dambur truck they are not taken any action.A.E gave his no but did not lift (9000115164) .The water is standing in that area and producing mosquitoes which is causing us health problems.Could you please take appropriate action on it.

Thanking you
yours faithfully,
md rafiullah.
mob-8978669355
rafi on 1st Oct 2017, 2:15pm | Permalink
Respected sir,
we are living near saroornagar last bus stop and opp to mahalakshmi temple.People are dumping wasteage at my residence at a public place i.e saroornagar last bus stop, attached to my home wall.No action taken by GHMC road cleaners since 3 days.Public standing near bus stop are facing bad smell. It produces bacteria which makes people ill.Kindly look attached photos for your reference and take appropriate action on it.one more request ,Grievance no C357577 regarding complaint against drainage ,some days before the manhole in front of my home damaged by GHMC road makers dambur truck they are not taken any action.A.E gave his no but did not lift (9000115164) .The water is standing in that area and producing mosquitoes which is causing us health problems.Could you please take appropriate action on it.

Thanking you
yours faithfully,
md rafiullah.
mob-8978669355
dr.s.a.khayyom on 1st Oct 2017, 8:00am | Permalink
dear sir
drainage water is leaking before my house for the last two months and it is giving bad smell .in addition to generating mosquitoes.kindly do the needful.
thanking you
dr.s.a.khayyom,16-11-17/39,saleemnagar colony,malakpet,hyd-500036
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