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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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dr.s.a.khayyom on 1st Oct 2017, 8:00am | Permalink
dear sir
drainage water is leaking before my house for the last two months and it is giving bad smell .in addition to generating mosquitoes.kindly do the needful.
thanking you
dr.s.a.khayyom,16-11-17/39,saleemnagar colony,malakpet,hyd-500036
Guru on 30th Sep 2017, 8:48pm | Permalink
Hi Team,
From Sagar Complex to Turkamjal,Hyderabad,Telangana there are Street lights but not working from past 6 Months.In the well developed government I dont think we are not in a village ,this need to be taken as priority and do needful for the public
Somu Umesh on 30th Sep 2017, 6:55pm | Permalink
Sir
Street light not working at 6-3-173 Prem Nagar Khairatabad, HYD,500004
P Shanmukh on 29th Sep 2017, 4:34pm | Permalink
There was a wastage van near by Ashoknagar Nala... That persons not accepting put wastage in that...whats the reason
Devender Rachakatla on 28th Sep 2017, 10:52am | Permalink
Dt.28-09-2017

To
The Commissioner
G.H.M.C.

Sub:- Request to clear drainage problem in tulsiramnagar Colony, Golnaka Division, Amberpet Constituency - Reg.

I, R.Devender , President of Tulasiramnagar Colony, Would like to submit few lines for your kind consideration that, since 3 months our colony people are suffering with Drainage lane problem. As the contractor has closed all drainage lanes without giving any way to flow the drain water. many appeals has given to Higher officials and they visited physically and given assurance they will clear the problem, but till today no progress of work is in process. In this regard i request the kind authorities to order concern department to clear said drainage problem. For which i shall be ever greatful to you sir.
officers who visited our colony visuals is herewith enclosed for kind perusal.
Omim Maneckshaw Debara on 28th Sep 2017, 9:45am | Permalink
I have been complaining that the GHMC town planing staff with the connivance of the owner of building No. 4-1- 917 have stated false data of road width and have obtained permission for construction extra floor.
It is over a year since my RTI application reply has not received though the Central Zone, Zonal Commissioner Central Zone has passed orders months back to provide me with the information
Mahmood Ali on 28th Sep 2017, 3:24am | Permalink
No street light in our street since 5 years So I request you Sir, kindly provide 1 street light at an earliest...
thanking you SirMadam

From Address:
Mahmood Ali,
H.No.6-3-124321, M.S.Maqtha Opp: Raj Bhavan Road Hyderabad500082
Mobile No.09160619991
mahmoodali on 28th Sep 2017, 3:29am | Permalink
6-3-1243/21
Anusha on 28th Sep 2017, 2:06am | Permalink
Hi Sir/Madam,
My complaint is regarding bad roads,near Vasanthapuri colony, malkajgiri. Days, weeks and years are passing away but there is no progress for proper roads. Please do needful things as early as possible, every one are suffering to travel...
Anonymous on 25th Sep 2017, 9:32pm | Permalink
Sir / Ma'am

I am here penning down my grief and sorrow pleading you to intervene and stop the nuisance created using loud speakers mounted on a 3 storey building by the Pochamma temple authorities in Srivenkateshwara officers colony Rkpuram secbad 500056.They blast them from 6am till 11am and then from 5pm till late night 10. The Neredmet police do nothing about it in spite of repeated complaints . We literally are living in hell with no rest or peace . Please act on this matter I beg you . Please please please.
Baber shareef on 24th Sep 2017, 9:03am | Permalink
there is no use they never come they never used to pic calls
Sheikh Wali on 20th Sep 2017, 7:53pm | Permalink
People are keeping all dismantle material on footpath and road near H.No 11-4-166 A.H.Residency Apartment RedHills Near Niloufer Masjid. Which is giving a lot of trouble while bringing car and motor bike from that road almost 75% of the road is covered by their material and I thing in some days they start a shop on that footpath and road. GHMC should take immediate steps to stop such practice.
Raghu on 19th Sep 2017, 2:15pm | Permalink
Sir,

We have a problem, our, cut tree banches and keep at near our compound wall and road and said, will clean but till date they did not....... can you please look into the matter, H.No.276/RT, saidabad colony, near community hall, hyderabad 500059
Raghu on 19th Sep 2017, 2:10pm | Permalink
I tried to call many times but no use......
Deepak .p on 19th Sep 2017, 11:33am | Permalink
Dear ghmc
This is regards to garbage next to our apartment in open land...since years the place is not cleaned and in result .. Foul smell is out and too many Mosquitos and flies which is causing huge stress on us ... Falling sick because of this..requesting you kindly look into this and solve the problem.. Address 2-2-1130/15 vnr residency shivam road , Hyd 500044 .next to the appartmrnt you will see open land full of garbage...
G.swarnasree on 18th Sep 2017, 6:55pm | Permalink
Grievance No . 2017-09 - C355590 no reply
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