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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Raghu on 19th Sep 2017, 2:15pm | Permalink
Sir,

We have a problem, our, cut tree banches and keep at near our compound wall and road and said, will clean but till date they did not....... can you please look into the matter, H.No.276/RT, saidabad colony, near community hall, hyderabad 500059
Raghu on 19th Sep 2017, 2:10pm | Permalink
I tried to call many times but no use......
Deepak .p on 19th Sep 2017, 11:33am | Permalink
Dear ghmc
This is regards to garbage next to our apartment in open land...since years the place is not cleaned and in result .. Foul smell is out and too many Mosquitos and flies which is causing huge stress on us ... Falling sick because of this..requesting you kindly look into this and solve the problem.. Address 2-2-1130/15 vnr residency shivam road , Hyd 500044 .next to the appartmrnt you will see open land full of garbage...
G.swarnasree on 18th Sep 2017, 6:55pm | Permalink
Grievance No . 2017-09 - C355590 no reply
D.SHYAM RAO.9493105694 on 18th Sep 2017, 8:20am | Permalink
STREET FROM YELLAREDDYGUDA VADDERBASTHILANE TAKING OF GARBAGE AUTO IS NOT COMING PROPERLY SO MANY COMPLAINTS BY YOUSUFGUDA OFFICE BUT
PLEASE LOOK INTO IMMEDIATLY MATTER IS
VERY SERIOUS
Pallavi pujala on 17th Sep 2017, 10:35pm | Permalink
Sir I have registered my complaint and my token number is 1661.i am facing lot of problems due leakage of drainage at our premises which is only due to filled up govt manholes. Every second day it's blocking and this time due to heavy rains even our water sump is full of drainage leakage water. Kindly help us in living a healthy life.
Krishna on 16th Sep 2017, 12:01pm | Permalink
Hello sir,
Im krishna, from nmdc road number 4, east anand bagh. due to recent rains & bundla Chevuru , all our road ( our houses ) are with heap of mud, sand, garbage. ghmc people are seeing and going but to not at all cleaning the road.
other wise epidemic will spread .
kindly show mercy of people
Kirankumar on 14th Sep 2017, 7:01pm | Permalink
Street light is not working from 15 days at east parsigutta oppsit ysr park in my colony we have only one street light pls provide 2 street lights ........
Ramakrishna Jaladi on 13th Sep 2017, 2:53pm | Permalink
Dear sir,
My name isRamakrishna Jaladi, DGL&L (rtd.) Min of Shipping. I complaints to GHMC regarding to conversion of balconies into toilets and wash rooms by Shri Paresh Patel , 303 Jaganresidency, Padmaraonagar, beside sai temple, Secunderabad, 500025, I am residing in the same complex in the 4th floor. As far as I know Toilets to be constructed at the dedicated place in multi-storey buildings ... perhaps Ghmc may also have the same rules. Earlier occasion I complained on the said issue. I also spoke to Asst. Commissiner, he was quick enough to deputy an official,. Unfortunately an assistant to an asssistant supervisor came and inspected and spoke to the flat owner for some time and left. What he spoke and what happened there, not known .. but ultimately nothing happened and toilet and wash rooms are still there and it's water water is spilling and there is Possibility of mixing with rain water cannot be ignored.
I don't know whether it is right to state or not, still I record , at the end of street no.2 I noticed a kirana shop s right on the road and also corner housebeside the said kirana shop enchroched atleast 2.5 meters of road cum platform. Is it with the knowledge of GHMC ... my problem is it is very difficult to drive vehicle as almost both sides of the narrow 20 feet road vehicles are parked. Better a reposible officer visits the area.....
Thank you,
Yours sincerely,


(J. Ramakrishna)
...Y.Subba Rao on 13th Sep 2017, 12:28pm | Permalink
Some of the Recently Replaced streetlights in kanthinagar colony Mehdipatnam Hyderabad 28 are not glowing. Kindly ask the concerned and change with good lights.
...Y.Subba Rao on 13th Sep 2017, 12:23pm | Permalink
I am not getting the phone even after several trials.
SISTLA SHASHANK on 12th Sep 2017, 11:16am | Permalink
Sir, Iam SISTLA SHASHANK From Singireddy swamy reddy nagar Kapra , My name is wrongly entered in GHMC Propert tax. Instead of SISTLA SHASHANK, IT IS SHOWING K.SISTLA SHASHAN...MY COMPLAINT NO 2017-9-W356696. PL DO CORRECTION ACCORDINGLY. WITH REGARDS..SISTLA SHASHANK/FLAT NO 303
Mangalaram Janardhan reddy 201 on 10th Sep 2017, 9:06am | Permalink
The no is very helpfull to me in solving road side debris and trees wheedle ...some people r coming with covers dust and throwing near & opp to my house ... and toddy shop Auto Wallas with women coming hiding in bushes doing all illegal activities and police keeping them self silence over ...today time also autowallas & cars parking opp to gate making nuisance..pl clear the trees and bushes or put cc road over the foot path .
Preetam Singh on 9th Sep 2017, 3:43pm | Permalink
I Preetam Singh when I call to 155304 it is telling that this number is not a valid number please check & dail
Padma Rupa N on 9th Sep 2017, 10:46am | Permalink
Hi Sir,
Thank you for the timely service provided.
I have a concern regarding the garbage collectors.
I understand that they are being salaried by the municipality.
However they still demand money of 100/- per house per month. We are an Apt of 6 houses. So they get an additional pay of 600 from my Apt.Similarly there are 5 apts of 15 houses each.
They pay 1500 per Apt.
Totally from my lane the garbage collector earns 8100 per month just from my lane of 6 Apts.

Is it permissible!? Kindly help us resolve this issue.
Request you to response on this issue as all the colonies are facing the same acroos the city.

Please advice them what is to be done as per the municipal rules and policies.
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