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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Navaneetha.J on 11th Aug 2017, 8:13pm | Permalink
Iam working in TSTRANSCO, 220 KV SS Moulali, ECIL, Hyderabad. In our substation there are lot of mosquitoes due to which we are unable to attend 24 hrs duties of providing uninterrupted power supply peacefully and people working here are suffering from health problems due to mosquitoes.
In view of the above it is therefore requested to arrange to send your personal who work with fog machines to kill the mosquitoes to safeguard the public from unwanted dreadful diseases due to mosquitoes
K.RAGHUNATHAN 9492434737 on 10th Aug 2017, 10:27am | Permalink
MY COMPLAINT NO2017-05-W325352,2017-07-W338788 N0T REPLIED. IAMNOT ABLE TO VIEW GRIEVANC REDESSAL COLUMN
M Balamani on 7th Aug 2017, 7:36pm | Permalink
Sir,
Residing​ in bolarum in our area no street lights with that we area facing security problems so please immediately provide street lights and help us .
Mohan LAL K. on 5th Aug 2017, 6:46pm | Permalink
Respected sir, I am resident of your city. I am bring to your knowledge that the residence of the Meerpet, with H. No: 5-198, plot no-131, sarvodaya Nagar, Meerpet, Rangareddy district, Hyderabad. Here we are facing sevior problem with stray dogs and abanded dogs rushing over kids and citizens and hurting them. Plz take action sir. Thanking you.
Rani on 4th Aug 2017, 5:38pm | Permalink
Respected Sir,

I am the resident of 2-12/2,chanda Nagar, near to vijaya raghava apptmnt, bichareddy lane, Hyderabad - it is to bring to kind notice that the we are facing hardships due to the Dog-nuisense, around 25 to 30 street Dogs, wander in the by lanes and bite commuters of the area and further due to the barking of the dogs in the nights creating sleepless nights to the all the residence . I request your goodself to take immediate action and safe the residence from the Dog-menace.
Thankyou,

Sincearly,
Rani
8106094130
Pallavi on 4th Aug 2017, 11:56am | Permalink
Sir...
I am resident of MIG, 7th phase road KPHB near foot over bridge. Our garbage collector collects garbage alternate day and takes holiday on sunday.. it means in a week, he comes hardly 3 times. When i question him about it, he doesnot even care to answer my question. But he collects rs.50 for whole month. Please let me know whom to contact to address the issue.
M.Venkatesham, 9395350775 on 4th Aug 2017, 11:05am | Permalink
In Phanigri colony Rd no 53, H,No.1-5-503, Stabary school, cut TWO TREES and on 2nd AUG.2017 at 2.30pm burned that material. That leed to breathing problem about 3 to 4 hours and smoke spread total area. Also in the neighbor house damage to car cover and black smoke to the walls. Pl. take action on this issue.
Address: H,No. 1-5-503, Phanigiri colony, Near Maruthi Nagar, Chathanya puri, Hyderabad- 500060. T,S,
P. Ravi Kumar, 9391001897, on 2nd Aug 2017, 3:18pm | Permalink
Dear Sir,

In our Area i.e, Ashok Enclave, Plot No. 111, opp.side, Kapra- 500062, The street lights are not working since from a Month, adjusant their is a Chandrapuri park, Robbering is happening in the night time, several thefts happening. I have given complaint no response.
I request some body should take action.
With Regards,
P. Ravi Kumar.
9391001897
Jai Talangana.
P. Ravi Kumar on 3rd Aug 2017, 3:02pm | Permalink
Its Done Thanks Sir,

Jai Telangana
Bhargavi.Papolu on 2nd Aug 2017, 12:16pm | Permalink
Am resident of ameerpet shiv bagh colony, we facing water blockage at my doar stel since 4 yers,no one is solving this problem,since is a rainy seson pls make any change hear
ishaq on 31st Jul 2017, 3:19pm | Permalink
i am the resident of 10-4-43/4/A ,zarar chambers,humayun nagar
is a commercial complex
from here nobody is lifting the garbage since 15 days
sri on 30th Jul 2017, 6:40pm | Permalink
Hello Sir,
There is a lot of garbage and no proper sweeping service in street 1, Kushaiguda bus stop due to which abundant mosquitos are in found in these places. Please take necessary action immediately to prevent diseases to localites.
shariq on 28th Jul 2017, 1:52pm | Permalink
mosquitoes in dilshadnagar colony plz take action as the kids are seriusly falling ill.
Raju on 28th Jul 2017, 9:58am | Permalink
To
The Zonal Commissioner,
GHMC,
Hyderabad.

Respected sir
This is to inform you that just round the corner a cigrette vendor, food centre Pani puri centre has openned up a stall due to which there is always a crowd gathered which creates problems for the commuters. Also the employees are raising issues against the smoke.
Kindly look into the issue and take appropriate action.
Appc  
Plot No 87, Praductivity House, St 2, Banjara Hills,
Hyderabad, Telangana 500033

Thanks and regards
Raju/9700112250
Naveenkymar Gogu on 28th Jul 2017, 9:55am | Permalink
Sir, it is compliant about on H.No: 4-7-735 in Koti, Esamiya Bazar, Neat Victory Play Ground. Sir this is very old age building & it is so many times repaired. It will collapse any time. Two families staying in this and it is middle on street road. If it will collapse something is going to happened to surrounding people. So please take action as soon as possible. Please take action and save inside families and surrounding people. So many times i suggested to that house owner but he didn't listen till now that's why I am choosing this step. Sir once you check entire that house. Many vehicles running in that street. That house is shaking while big vehicles going time and if any drilling time, raining water also comes inside from roofs while raining time. Please consider my request.
Praveen Kumar on 26th Jul 2017, 5:01pm | Permalink
Respected Sir,

I am the resident of 2-20-4/1/19, Adarsh Nagar, Chilka Nagar, Hyderabab - it is to bring to kind notice that the residence of the Adarsh Nagar, Maharaja Encluve Lane No.4 are facing hardships due to the Dog-Menace, around 80 to 100 street Dogs, wander in the by lanes and bite commuters of the area and further due to the barking of the dogs in the nights creating sleepless nights to the all the residence in this regard the residence brought to the notice to the local GHMC people, but it was of no use. I request your goodself to take immediate action and safe the residence from the Dog-menace.

with sincearly,
N.Praveen Kumar
9032817109
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