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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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ramya on 21st Jul 2017, 3:06pm | Permalink
sir, road no 12 banjara hills lo century hospital pakkana vunna grave yard ( samasanam ) is with full of trees upto last 15 days. from 15 days alll the trees were cutted and a small road was laid inside the smasanam from small gate. what is the matter . you ghmc authorities gave the grave yard for development or is it a kabja by any body. instead of making them usefull to the common people you are giving them to bldg developments means it is showing your negligence of your duties or lanchalu teesukuni vodilaesaara.
i request you to kindly give correct information regarding this
Mirza Rizwan baig on 21st Jul 2017, 12:56pm | Permalink
Dear sir,

This is my house number 18-7-316/32 Rangeli khidki yakutpura in my street the road are very bad condition nobody taken a action so many complaint to ghmc office didn't take a action about the complaint so kindly requesting to you repair the road.. the llast work of road at my street 10 years ago..
M.O.Alamoudi on 18th Jul 2017, 10:32pm | Permalink
No action was taken
Rajalakshmi sampath 9866047450 on 17th Jul 2017, 3:20pm | Permalink
Street light i front of our house and also mud swept and kept near footpath hindering free flow of strom water. Please take immediate action to replace new bulb and also removing heel of mud near the foot path
Yamini on 17th Jul 2017, 8:12am | Permalink
Hello Sir there is a drainage leakage in my apartment
Syedtariqhussaini on 16th Jul 2017, 9:12am | Permalink
I am a resident in diamond Hills colony behind 7tombs on main street there is cleaning of the drainage manuals there is a blockage because of that there occur we are getting mosquitoes and bad smell so please take action on it. Thank you
T .Rajendram on 15th Jul 2017, 9:26pm | Permalink
I paid my property tax on 19/6/2017. But still now not updated my account ....why..interest outing ,,?even I paid money
Srinivas R on 12th Jul 2017, 3:05pm | Permalink
In vivekananda nagar, near to committee hall 2 nd street area, local persons are droping Garbage in one place. No body can stop the local persons. GHMC Garbage collection people are not come regularly to collect the Garbage.Plz respond this issue or call me 9032403368
SAM on 11th Jul 2017, 3:42pm | Permalink
Dear sir or madam,
I would like to share my problem created in Arab galli, Kali Masjid, Dabeer Pura, Hyderabad-500023. One our neighbor Shaik saeed Bin Esa is tying his goat on day basis outside in the lane. With several request from us and neighbor he warn us and to complain any where in the world.
where my Family and other neighbors are not able to cross easily the lane with a fear of goat might hit them with their head.
1-Two days ago my daughter was crossing those goats and with the fear she try run and fell down and had wound on her knees.
2- Other daughter is having Asthama problem where she is under treatment.
3-Mosquitoes and other insects are around and inside the home.
Please kindly take necessary action to solve my and others problem at the earliest.
Thanks and regards
M.O.Alamodi
T.RAMAKRISHNA on 10th Jul 2017, 12:29pm | Permalink
HNO.19-93/2;street no11;near goutham nagar bus stop;gouthamnagar ;damage to water pipe line in road work-Kindly repair and restore.
T.Ramakrishna
Rao on 9th Jul 2017, 7:20pm | Permalink
When ever I call to 155304, either it get engage beep or no response ?!!!!!!!!!!!!!!
Rao on 9th Jul 2017, 7:17pm | Permalink
To
GHMC
Tirumalanagar Amberpet

There is a building under construction, opp: Sunita Apt, tirumalanagar, behind HP Srinivasa petrol bunk. The builder has thrown waste material on the road and not lifting from months together, it is adding other locality people to dump house waste, and there is lot dog menace.
The authorities may kindly take immediate action to make the builders to remove building material waste
KCK Gupta on 8th Jul 2017, 1:25pm | Permalink
I am residing in H.No.3-6-145/9 Himayatnagar Hyd. Infront of my house the overflow of drainage line kindly rectify the line as early as possible
Arbaaz on 6th Jul 2017, 6:39pm | Permalink
Drainage leakage in kondapur, Raja rajeshwari colony Plot no-32/a recently opened man hole infront of house we can't able to stay in house due to the stinky smell... kids and facing health problems to due disgusting smell. please look into this matter and resolve it As soon as possible..... we can't able to stay in home....
Phanikumar on 4th Jul 2017, 6:07pm | Permalink
The Commissioner of GHMC
Government of Telangana
Hyderabad, Telangana
Respected Sir,

Subject: Trade license Issue. Demanding and ordering to give Bribe. Complete Charminar GHMC OFFICE its running on bribe & corrupted.No one will be available on Desk. No Proper Timings.NO Respect towards Citizens who are not ready to give bribe.

I P. Phani Kumar, I am the owner of a Restaurant in Saidabad colony Road. I would like to register a complaint Regarding Charminar GHMC office about there recklessness and Laziness regarding Citizens. I applied for Trade license before 8 Months back they just gave me a Temporary Tin no. which is valid only for 4 Months and till date we repeatedly visited GHMC office Regarding Permanent Trade Tran no.############/ CSC############. But employees who are working in there respective Positions at Desk they are said us to go and meet several Sections & Departments. But in every section they repeatedly said the same thing in each and every visit.( Your file is missing, we are searching your file) Come after 1day, till date 4/7/2017. They are demanding bribe. At certain point i felt worst govt serveries in entire world so i left my hops and gave them a bribe of 8000Rs to a person who is working in GHMC office his name is RAJKUMAR(Mobile no. 9989930160). He cheated me and gave me a temporary Tin no. at present he is not picking my call. I met Several Employees in GHMC Office in particular concerned department's. There names (1. Rajkumar 2. Sarfaraz Khan 3. Arun 4. Rajander Inspection officer) But no one Responded Properly.

SIr please Take Necessary Action and encourage New Entrepreneur's. Youth of india has several innovative Plans & Ideas to Increase INDIA economy. But due to Bribe, Recklessness and laziness in few Govt Departments, Frustrated young talent they are moving to other countries. I am the one who got inspired by MAKE IN INDIA concept and came back 2 India from abroad. But in our Country there is NO CHANGE in few GOVT. ORGANIZATIONS. I feel ashamed being in India because of Legal Bribe in public from several Govt Departments.

I hope you will do the best. Expecting some response from the Govt on this complaint.
I hope Complaint Board works Well or the same lazy stuff?? who knows.
I request the respective authorities to please consider this issue on prior and do the needful.

Thank you
Phani Kumar

P&L Food Enterprises

Email : pandlfoodenterprises@hotmail.com
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