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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Srinivas R on 12th Jul 2017, 3:05pm | Permalink
In vivekananda nagar, near to committee hall 2 nd street area, local persons are droping Garbage in one place. No body can stop the local persons. GHMC Garbage collection people are not come regularly to collect the Garbage.Plz respond this issue or call me 9032403368
SAM on 11th Jul 2017, 3:42pm | Permalink
Dear sir or madam,
I would like to share my problem created in Arab galli, Kali Masjid, Dabeer Pura, Hyderabad-500023. One our neighbor Shaik saeed Bin Esa is tying his goat on day basis outside in the lane. With several request from us and neighbor he warn us and to complain any where in the world.
where my Family and other neighbors are not able to cross easily the lane with a fear of goat might hit them with their head.
1-Two days ago my daughter was crossing those goats and with the fear she try run and fell down and had wound on her knees.
2- Other daughter is having Asthama problem where she is under treatment.
3-Mosquitoes and other insects are around and inside the home.
Please kindly take necessary action to solve my and others problem at the earliest.
Thanks and regards
M.O.Alamodi
T.RAMAKRISHNA on 10th Jul 2017, 12:29pm | Permalink
HNO.19-93/2;street no11;near goutham nagar bus stop;gouthamnagar ;damage to water pipe line in road work-Kindly repair and restore.
T.Ramakrishna
Rao on 9th Jul 2017, 7:20pm | Permalink
When ever I call to 155304, either it get engage beep or no response ?!!!!!!!!!!!!!!
Rao on 9th Jul 2017, 7:17pm | Permalink
To
GHMC
Tirumalanagar Amberpet

There is a building under construction, opp: Sunita Apt, tirumalanagar, behind HP Srinivasa petrol bunk. The builder has thrown waste material on the road and not lifting from months together, it is adding other locality people to dump house waste, and there is lot dog menace.
The authorities may kindly take immediate action to make the builders to remove building material waste
KCK Gupta on 8th Jul 2017, 1:25pm | Permalink
I am residing in H.No.3-6-145/9 Himayatnagar Hyd. Infront of my house the overflow of drainage line kindly rectify the line as early as possible
Arbaaz on 6th Jul 2017, 6:39pm | Permalink
Drainage leakage in kondapur, Raja rajeshwari colony Plot no-32/a recently opened man hole infront of house we can't able to stay in house due to the stinky smell... kids and facing health problems to due disgusting smell. please look into this matter and resolve it As soon as possible..... we can't able to stay in home....
Phanikumar on 4th Jul 2017, 6:07pm | Permalink
The Commissioner of GHMC
Government of Telangana
Hyderabad, Telangana
Respected Sir,

Subject: Trade license Issue. Demanding and ordering to give Bribe. Complete Charminar GHMC OFFICE its running on bribe & corrupted.No one will be available on Desk. No Proper Timings.NO Respect towards Citizens who are not ready to give bribe.

I P. Phani Kumar, I am the owner of a Restaurant in Saidabad colony Road. I would like to register a complaint Regarding Charminar GHMC office about there recklessness and Laziness regarding Citizens. I applied for Trade license before 8 Months back they just gave me a Temporary Tin no. which is valid only for 4 Months and till date we repeatedly visited GHMC office Regarding Permanent Trade Tran no.############/ CSC############. But employees who are working in there respective Positions at Desk they are said us to go and meet several Sections & Departments. But in every section they repeatedly said the same thing in each and every visit.( Your file is missing, we are searching your file) Come after 1day, till date 4/7/2017. They are demanding bribe. At certain point i felt worst govt serveries in entire world so i left my hops and gave them a bribe of 8000Rs to a person who is working in GHMC office his name is RAJKUMAR(Mobile no. 9989930160). He cheated me and gave me a temporary Tin no. at present he is not picking my call. I met Several Employees in GHMC Office in particular concerned department's. There names (1. Rajkumar 2. Sarfaraz Khan 3. Arun 4. Rajander Inspection officer) But no one Responded Properly.

SIr please Take Necessary Action and encourage New Entrepreneur's. Youth of india has several innovative Plans & Ideas to Increase INDIA economy. But due to Bribe, Recklessness and laziness in few Govt Departments, Frustrated young talent they are moving to other countries. I am the one who got inspired by MAKE IN INDIA concept and came back 2 India from abroad. But in our Country there is NO CHANGE in few GOVT. ORGANIZATIONS. I feel ashamed being in India because of Legal Bribe in public from several Govt Departments.

I hope you will do the best. Expecting some response from the Govt on this complaint.
I hope Complaint Board works Well or the same lazy stuff?? who knows.
I request the respective authorities to please consider this issue on prior and do the needful.

Thank you
Phani Kumar

P&L Food Enterprises

Email : pandlfoodenterprises@hotmail.com
k.raghunathan 9492434737 on 29th Jun 2017, 12:09pm | Permalink
my grievance no is 2017-05-W325352ON propertytax .no positive reply so far
Ramamohan on 28th Jun 2017, 5:12pm | Permalink
I have paid by cheque Rs 33000/. It's not yet debited to my SB A/c. Kindly inform me the status of cheque so that I can pat tax by alternative way.My mobile no 7799446406 and E mail address. ..tramamohanrao@yahoo.com
PTIN NO ..1119993601 property

PROPERTY TAX
sudhakar ph.9347040524 on 27th Jun 2017, 4:57pm | Permalink
Sir, I am given complaint for street light not coming for past 4 months. If you check for this complaint mail dtd 22.05.17 and 5.6.17 previous but line also seeing daily h.no 3-5/23, Bharath Nagar colony, ramanthapur. Kindly solve the problem immediately. And number of accidents are also happing this isva school zone.
Surya on 24th Jun 2017, 12:02pm | Permalink
We respect and thank your efforts in resolving various issues of our city. We are sending a few pictures of Yellareddy guda Waterworks surroundings.

The surroundings of Yellareddy Guda water works are really bad, unhygienic with lot of garbage and un-bearable foul smell. All the garbage is dumped just in front of water works and Yellareddy Guda community hall. As you know, thousands of water tankers supply drinking water to all over the city from this Yellareddy Guda water works. The water tankers are parked around this dirty place for long duration. So the net result is, these water tankers are carrying all sorts of flies, bugs, bacteria, virus, deceases from this place to all over the city along with the drinking (?) water; and causing serious health issues to our city residents.

Please publish these photos , raise awareness about the need of cleanliness at least at important place like water works. We hope the concerned authorities will address this issue on high priority.

Thanks in advance for your help.
priya on 22nd Jun 2017, 11:57am | Permalink
There is drainage leakage on road at sbh colony road no. 3 ,mohan nagar kothapet, hyderabad due to which water is overflowing on road and creating problem to the residents of that area. Kindly repair it.
Jahnavi on 20th Jun 2017, 11:38am | Permalink
In deepthi Sri nagar near by park area street dogs are very heavy we are suffering with the dogs no body can take a action customer care number also not available . Ghmc dogs complaint number is not proper so please clear the dogs in my area and mention the proper number
Srinivas Goud on 15th Jun 2017, 5:21pm | Permalink
TO
GHMC,MALKAJGIRI
Dear sir

I am the Resident of H.No. 29-1089, Vinayaknagar,Neredmet LANE NO.23,
MALKAJGIRI-500 056.
I would like to inform you that in my street frequently drainages are blocking
near to the manwhole, which leads to viral fever,Dengue fevers and unhealthy as well as we are unable to move on the street.

Last week also GHMC drainage clearing people have come and instead of clearing and repairing the damage drainage pipeline they have taken out drainage sand and water from manwholes and poured on roads and gone. Now, this week also again blocked all manwholes.

Please inform the GHMC People to clean with cleaning machines and solve our problem
I sincerely request to take the matter as urgent and please do the need full.

Thanking you,
Yours Faithfully,
Srinivas Goud
9000919142
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