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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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k.raghunathan 9492434737 on 29th Jun 2017, 12:09pm | Permalink
my grievance no is 2017-05-W325352ON propertytax .no positive reply so far
Ramamohan on 28th Jun 2017, 5:12pm | Permalink
I have paid by cheque Rs 33000/. It's not yet debited to my SB A/c. Kindly inform me the status of cheque so that I can pat tax by alternative way.My mobile no 7799446406 and E mail address. ..tramamohanrao@yahoo.com
PTIN NO ..1119993601 property

PROPERTY TAX
sudhakar ph.9347040524 on 27th Jun 2017, 4:57pm | Permalink
Sir, I am given complaint for street light not coming for past 4 months. If you check for this complaint mail dtd 22.05.17 and 5.6.17 previous but line also seeing daily h.no 3-5/23, Bharath Nagar colony, ramanthapur. Kindly solve the problem immediately. And number of accidents are also happing this isva school zone.
Surya on 24th Jun 2017, 12:02pm | Permalink
We respect and thank your efforts in resolving various issues of our city. We are sending a few pictures of Yellareddy guda Waterworks surroundings.

The surroundings of Yellareddy Guda water works are really bad, unhygienic with lot of garbage and un-bearable foul smell. All the garbage is dumped just in front of water works and Yellareddy Guda community hall. As you know, thousands of water tankers supply drinking water to all over the city from this Yellareddy Guda water works. The water tankers are parked around this dirty place for long duration. So the net result is, these water tankers are carrying all sorts of flies, bugs, bacteria, virus, deceases from this place to all over the city along with the drinking (?) water; and causing serious health issues to our city residents.

Please publish these photos , raise awareness about the need of cleanliness at least at important place like water works. We hope the concerned authorities will address this issue on high priority.

Thanks in advance for your help.
priya on 22nd Jun 2017, 11:57am | Permalink
There is drainage leakage on road at sbh colony road no. 3 ,mohan nagar kothapet, hyderabad due to which water is overflowing on road and creating problem to the residents of that area. Kindly repair it.
Jahnavi on 20th Jun 2017, 11:38am | Permalink
In deepthi Sri nagar near by park area street dogs are very heavy we are suffering with the dogs no body can take a action customer care number also not available . Ghmc dogs complaint number is not proper so please clear the dogs in my area and mention the proper number
Srinivas Goud on 15th Jun 2017, 5:21pm | Permalink
TO
GHMC,MALKAJGIRI
Dear sir

I am the Resident of H.No. 29-1089, Vinayaknagar,Neredmet LANE NO.23,
MALKAJGIRI-500 056.
I would like to inform you that in my street frequently drainages are blocking
near to the manwhole, which leads to viral fever,Dengue fevers and unhealthy as well as we are unable to move on the street.

Last week also GHMC drainage clearing people have come and instead of clearing and repairing the damage drainage pipeline they have taken out drainage sand and water from manwholes and poured on roads and gone. Now, this week also again blocked all manwholes.

Please inform the GHMC People to clean with cleaning machines and solve our problem
I sincerely request to take the matter as urgent and please do the need full.

Thanking you,
Yours Faithfully,
Srinivas Goud
9000919142
Swapna on 15th Jun 2017, 11:32am | Permalink
Drainage leakage near venkateshawara swamy temple, bkguda, srnagar. We r trying from 1 week to the numbers 155304...its not working. Wats the service you r providing to the people...

The situation is very very bad n small kids r facing lot of health problems due. To the bad smell..

Kindly respond soon....its greater hyd but municipaliry always at lower grade.....wat the corporaters r doing....its like hell..

Pls repair this asap....
Looking forward.
Ramulu on 12th Jun 2017, 8:40am | Permalink
Pls resopnd Ramanthapur vasavinagar sreet number 1 from last 15dsys drinage Is leaked no one is care about this... Kindly respond
Gopal Khonde on 11th Jun 2017, 3:22pm | Permalink
Hi,
I'm residing at H. No. 9-3-163/164, Regimental Bazaar,Secunderabad. We are facing every alternate day a huge problem of Overflow of Drainage water since year's. Due to number of lodges there is no proper drainage connection which it over flows from every angle. I request you to solve the problem at the earliest we are unable to stay at home and it stinks a lot.

After giving lot of complaints GHMC is unable to rectify the problem.

Thanks & Regards
Gopal K
Syed Raza Hussain Abedi on 11th Jun 2017, 7:54am | Permalink
Hello Sir,

I'm a resident of Darulshifa which is surrounded by all Govt Blind school,other Govt Schools and Govt offices.

Our neighbour by name Mir Hashim Ali alias Iqbal is building the house and as he is building the house he is also encroaching the land in front causing inconvenience to every body in the society.

As there is Govt school for Blind children it will cause problem for them to passby and they might hit the wall which they are not used to and also our neighbour is leaving us with a space of a single person to pass by.

We have asked our neighbour not to encroach the land but he claimed that all land belong to him and he is not encroaching any govt land and challenged us that no one can stop him from building the house.

He also setup borewell which is on the govt land and not on in his premises.

We went the local police station and lodged a complaint against him but they have informed us that it is a civil matter and ask us to approach Municipal Corporation which we did approach and have also lodged a complaint in Mandal office.

The MCH has stopped the work and have asked them to show the permit to build the house which he does not have.

Now the problem is the whole land is dug up and as you are aware these are rainy days the land is getting filled by water causing us inconvenience.

Hence, I request you to please take necessary action and please close these digs as early as possible.

Looking forward to your positive action.

Thank you.

Raza.

(Mobile: 9703847314)
Mohammad jawad on 9th Jun 2017, 4:09pm | Permalink
When ever we approach to your Abids department for problems of Nampally station road, Furniture Maker line, not resolved water drainage or rainfall Water not flowing in drainage system totally failed because of METRO rail works and GHMC ignored till date.
K Narendra on 9th Jun 2017, 3:57pm | Permalink
Respected sir,

Memu gata konni years nundi street no:10, "C"block pochamma gudi line, nearpragnya high school, ,papireddy nager, jagadgiri gitta, kukatpally nandu nivasistunnamu. Prati chinna varsham vatchina houses loki water vastunnai.
Gata 10 years nundi maku chala problam avtundi anni sarlu cheppina adikarulu pattinchukovadam ledu. Dani valla chinna pillalu, vruddulu chala ibbandi padutunnam.
Please dayachesi deni pai action thondarga tisukovalani koruchunnamu.

From
Narendra(papireddy nager, jagadgiri gutta)
7981516223
Mallareddy on 9th Jun 2017, 7:14am | Permalink
Respected ghmc,My location is jaipuri colony shivalayam. Here a dog dead and smell coming out and we are facing with dogs. Many dogs are wondering in my location plese catch the dogs
Ramila on 8th Jun 2017, 4:56pm | Permalink
Road no. 3,of Ratna Nagar Colony, new maruthi Nagar, ko thapet, laying of road is long time pending. About a month back a high level of mud was layed and laying of road is still pending. Now, because of rains, the water is getting into the houses and making very inconvenient to stay. Attention is required urgently for laying of the road.
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