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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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mir mahmood Ali imran on 13th May 2017, 3:12pm | Permalink
Hi sir this Mir mahmood Ali imran from chandulal baradari bahadurpura hyd regarding street light complaint past one month i call to this 155304 but this number is not connecting to me and my family the street lights r not working past 1 month but there is no response so kindly request pls look into this matter asap your faithfully imran
Fareeda begum on 12th May 2017, 8:33am | Permalink
Dear sir,
Im resident of tadban near kala pathar P.S.
I stay at tadban near bahadurpura.sir/madam
we r not getting tap water in our area since one week properly..i request the area corporator to see the vicinity problm but this is not happening.at last i took this step..as our cheif minister said no water problem wll hve face in telangana specially in summer inspite of that we are facing a problm In our vicinity...plz solve ths issue as soon as early
Venkat on 11th May 2017, 12:16pm | Permalink
Hi sir
Due to heavy rains the drainage is overflowing at SRT 1071, Sanathnagar, kindly clear it as soon as possible
Karthik on 10th May 2017, 5:47pm | Permalink
Hi sir my self Karthik Reddy drainage is overflowing becoz yesterday heavy rain in begumpet so plz clear it , ADDRESS:1-11-126,OPP:BESIDE ALPINE GLOW RESIDENCY,SHYAM LAL BUILDINGS, BEGUMPET, HYDERABAD
Denny on 7th May 2017, 10:43am | Permalink
Hi Sir,

Drainage line in our locality is overflowing from past 4weeks, complained several times but not been addressed, request to Please send concern department to resolve the issue.,

#10-3-109/57, Lohiya nagar, teachers colony, east Marredpally, Secunderabad..
SURESH GOUD ( SOORI ) on 2nd May 2017, 7:05pm | Permalink
Respected Sir / Madam
Replace of StreetLight ,
1-2-212/4/H , Eshwaramma Basti , Near Mee Seva , Domalguda , Hyderabad - 500 029 , Telangana State .
My Name is Suresh Goud & My Mobile # 07306288532 .
Last Two Months I Have Number of Times Given Complants But No Auction Was Taken by GHMC.

Please Replace Our Basti Extra StreetLight Set From OnePole To Other Pole ...Which has Removed by Eletricity Worker ....
MADHUSUDAN MOBILE 9603955057 on 30th Apr 2017, 9:27pm | Permalink
THIS IS REGARDING 2ND STREET, 3RD LANE REZIMENTAL BAZAR, SECUNDERABAD THIS AREA IS NEAR TO SECUNDERABAD RAIWAY STATION AT OPPOSIT OF THE STATION IN THE AREA POISONOUS BAD SMELL SPREAD IN AIR FROM MORNING AND IT IS CONTINUOS CONSISTINGLY PRESENCE IN AIR PLEASE LOOK IN TO AREA THERE SHOULD BE LEAKAGE OF GUTTER OR SMELL FROM GARBAGE COLLECTED BY GHMC LABOUR IT IS POISONOUS TO INHALE THE AIR AND DANGEROUS TO HUMAN BEING. PLEASE LOOK INTO MATTER URGENTLY AND RECTIFY THE PROBLEM AND MOSQUITOES SPREAD IN THIS AREA WHICH INVITES MALARIA AND OTHER SERIOUS DICISEAS
YOUR ATTENTION AND ACTION IS VERY URGENTLY NEEDED
Madhu on 30th Apr 2017, 11:14am | Permalink
Respected Sir
I'm from APHB COLONH , Kattedan resident
Due to last night rain we are facing the power cut problem , we have informed to local area line man ,but his response was too lazy , he said today sunday wait for Monday
Being with small kids on this summer is horiable
Request you to please be at action
Kavadeguda Residents on 30th Apr 2017, 2:38am | Permalink
Respected Sir/Madam,
We are residents of kavadeguda and have witnessed illegal construction of shops under "Vijaya Appartments" residential complexes in kavadeguda area. Kindly inspect every apartment complex in this area and demolish every illegal construction of shops ASAP. As many of these illegal constructions under apartment buildings are supported by these two local rowdy sheeters.
The area under Vijya Appartments is only for vehicle parking and NOT for shops . Kindly do the needful and demolish all illegal constructions in this area ASAP
Kavadeguda Residents on 30th Apr 2017, 2:35am | Permalink
Respected Sir/Madam,
We are residents of kavadeguda area. We are facing difficult with some rowdy sheeters who have been parking illegally in our apartment complex area – “Gayathri apartments”. They have been trespassing into our residential complex and parking their vehicles without our permissions. Please tow these two vehicle numbers – “10 EG 4699” (Black color) and suspended these two vehicles owners driving licenses immediately.
Also we have witnessed illegal construction of shops under residential complexes in kavadeguda area. Kindly inspect every apartment complex in this area and demolish every illegal construction of shops ASAP. As many of these illegal constructions under apartment buildings are supported by these two local rowdy sheeters. Unfortunately we are not aware of their names.
Soori ( Suresh Goud ) on 26th Apr 2017, 11:33am | Permalink
Replace of StreetLight at EshwarammaBasti , Domalguda , I Have Lodged Complaint Since Last Month but No Auction was Taken by GHMC till now it is Pending thanks ...Nice & Good Work doing by GHMC Staff .....Good Keep it up ....
B Praveen on 25th Apr 2017, 2:30pm | Permalink
Dear Sir,
I request you to please check the street lights on the lane which is next to uppal e-seva the lane leading to kalyanpuri colony.
The lights have not been working since 2 weeks and we have also lodged a written compliant in the GHMC office register Uppal and this is again a reminder to look into the matter with urgency to avoid any unforeseen incident which may happen during the night times.
I hope you would install new lights and fix the lights which are not working.
Thanking you
Regards
Praveen
7702778939
M RAMESH PILLAY on 24th Apr 2017, 10:58am | Permalink
ILLEGAL CONSTRUCTION AT SRT-274(7-2-495)SANATHNAGAR MAIN ROAD OPP.D-MART REQEST TO TAKE NECESSARY AUCTION IMMEDIATELY
kavadegudaunion on 15th May 2017, 11:57am | Permalink
Illigal construction of shops and parking space used for shops and business in kavadeguda , Under Vijaya Apartments Complex .
Kindly inspect and demolish these illigal constructions ASPP
Christopher thumma on 23rd Apr 2017, 9:41am | Permalink
Sir, H.No.12-2-458/16 is not my house.You are sending property tax messages to my phone number.kindly visit that house and find exact phone number and send messages.I left that house long back. Kindly find new tenant or owner and collect property tax. Thanking you.
K Sreedhar on 22nd Apr 2017, 10:20pm | Permalink
ear Sir,

This is to bring to your kind notice that in my area lot of Stray dogs disturbing in nights & biting to small children. Hence i request you kindly take it has serious issue resolve the problem.

My Locality. H no 12-8-206-2-1 ' mettuguda lallaguda post Secunderabad 500017. Near milk booth and garden.
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