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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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T. Raja Shekar on 21st Apr 2017, 5:26pm | Permalink
In on line we are not tracing Trade Licence Details . last year process is fine now the process is not Clearly and also not opening balance of Trade Licences.Please see in this matter
Y.Sriram. LIG #258.kphb colony on 21st Apr 2017, 12:45pm | Permalink
Hi sir,
My name is Sriram.Located Kukatpally ,KPHB 7th phase.LIG#258.I am informing to you that drainage manhole in front of our street filled with drained water since 2 weeks and drained water coming in opposite direction in to bathrooms.we are suffering with smell and bathrooms are unable to use. We complained lot of times but no one is taking care of it.we are tired with complaints.please take necessary action as your earliest.
V. Suresh Goud [ Soori ] on 20th Apr 2017, 4:34pm | Permalink
Respected Sir / Madam
My Name is SureshGoud
Ph # 7306288532
Please Arrange Our Extra Street Light &
Install at Our Basti End Pole
Address : 1-2-212/4/H , Eshwaramma Basti ,
Near Mee - Seva , Ghmc Ward office ,
Domalguda , Hyderabad - 500 029
Suresh Goud on 20th Apr 2017, 4:16pm | Permalink
Respecte Sir / Madam ,
My Name is Suresh Goud ,
Mobile # 07306288532 ,
Sub : Street Light Problem ,
Note : Not Taking Any Auction & No Responding
Last Month I Have Given Complained on 21/3/17 But No Respond / Any Action Why ?
In our Basti 1 Extra Street Light was Removed &
Our Basti Request is that Please Replace that Removed StreetLight should be Fixed at Last Pole , Many Times We Request 1Extra Light Replaced at Last Pole ,
Where is Our Basti Removed StreetLight Set ...
Adress Eshwaramma Basti Near - Mee Seva , DomalGuda , Hyderabad - 500 029 , Telangana .
Hyderabadi Guy on 19th Apr 2017, 9:14am | Permalink
Gooood morning,,,,, I just want to ask the GHMC building permissions officials,,,,, can I construct my house by enchroaching the FOOTPATH,,,, which is meant for the walkway of the people
Samrat kumar on 19th Apr 2017, 1:43am | Permalink
This is regard to the Mallikarjuna nagar, Boduppal. Sir, we got the problem of mosquitoes!! Spreading diseases!! Requesting you the solve the problem as soon as possible.
Harshita on 18th Apr 2017, 2:08pm | Permalink
This is in regard to street no 9 , Vijaynagar colony Mee Seva lane the sweeper n the person who picks up the waste do not come regularly inspite of many complaints made nothing has been done so far .The road remain unclean n dirty .we have also informed to the supervisor but nothing has been done so far . I request the officials to kindly look in to the matter do the needful help.
B Tukaram on 18th Apr 2017, 1:25pm | Permalink
Respected Sir/Madam,
I am a resident of H No 6-2-186 New Bhoiguda, Secunderabad. I am informing to you that drainage manhole in front of my house filled with drained water since 1 week and drained water stagnated in other manholes. So my house water is not passing and stagnated in my house.
I already made the complaint and they took the necessary action but the problem is not solved totally. When that person came to check we specifically requested to check all the lines so that problem will not be repeated but they did not hear they have concentrated on only one line in spite of many requests they did not bother to check one line where again drainage is blocking. When we complained again they told the workers are not willing to take necessary action and told to complaint online so that the pressure will come from superior officers to take necessary action.
Kindly resolve this problem as soon as possible.
Regards
B Tukaram.
9291756094
Artham Sreeramulu on 17th Apr 2017, 8:35pm | Permalink
Sub: why it is showing arrears for PTIN No. 1060807870, when I paid total tax last year with 5% rebate, Ref. No.F106080787020160426.

Sir,

Please refer above mentioned subject, I have paid last year full tax in advance, the reference number F106080787020160426, and I want to pay full tax in advance for this current year also with 5% rebate, I could not pay the same online, because, it is showing last year 2nd term arrears and there is no option for 5% rebate for this year tax. I made several requests, since 15 days, how to correct the same, to whom to contact? kindly help me in this regard and allow me to pay the current year tax with 5% rebate by updating the status.

Regards,

A.Sreeramulu,
Director (IH),
Central Labour Institute,
Sion, Mumbai-400 022.
Nareen Kumar on 17th Apr 2017, 4:40pm | Permalink
I paid my property tax last year cleared up to date. Now this year i searched in net to pay property tax, it was showing last year tax also. How to resolve it. My PTIN No is 1041623307
G S Mahesh ( Indiatoday Press) on 15th Apr 2017, 6:05pm | Permalink
Dear Sir,

This is to bring to your kind notice that in my area lot of Stray dogs disturbing in nights & biting to small children. Hence i request you kindly take it has serious issue resolve the problem.

My Locality Name: Maruthi Nagar Majid C/O Santosh Kirana Store Backside of Tirumala Hotel Amberpet Hyderabad-500013
V Tejasvi on 14th Apr 2017, 10:54am | Permalink
TelecomNagar dustbin picker is not yet coming from seven days in Gachibowli Telecomnagar and the residents are facing lot of problems.You removed bins to throw the wate but all efforts are vain as the dustbin picker not coming and collecting.Poor service.
M.Raveendra Reddy on 13th Apr 2017, 8:37pm | Permalink
Receiving number of complaint calls to my cell no.9848192026 regarding drainage and Street lights problem.They are receiving this number from vebsite . Kindly delete phone from Ghmc vebsite.
Artham Sreeeramulu on 10th Apr 2017, 12:30pm | Permalink
property tax payment for PTIN No.1060807870 for last year made online. Last year I paid total tax Rs.13232/- on 26.4.2016 with 5% rebate. but it is showing due for second quarter. I enclosed the details in the attachment. Kindly correct the records and allow me to pay current year tax by utilizing 5% rebate (concession). Kindly do needful at the earliest.
aruna reddy on 10th Apr 2017, 12:30pm | Permalink
Hello,
we are the residents of H.No:1-9-202/B/4, near edamma temple, ramnagar, hyderabad-500020. from past one week the drainage pipe has strted leaking and we thaought it would get cleared within 2-3 days but their is no progress...and since our water sump is nearer to the leakage area wheneer their is rain we are afraid of the water contamination...we tried to complaint at the water board offfice in musheerabad since, we dint get our water bill number we couldnt lodge a complaint regarding that. please kindly take into notice about the urgency of the situaton and send people to repair the drainge problem

thanking you in anticipation,
residents of H.No:1-9-202/B/4,
near eedamma temple, ramnagar
hyderabad-500020
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