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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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aruna reddy on 10th Apr 2017, 12:30pm | Permalink
Hello,
we are the residents of H.No:1-9-202/B/4, near edamma temple, ramnagar, hyderabad-500020. from past one week the drainage pipe has strted leaking and we thaought it would get cleared within 2-3 days but their is no progress...and since our water sump is nearer to the leakage area wheneer their is rain we are afraid of the water contamination...we tried to complaint at the water board offfice in musheerabad since, we dint get our water bill number we couldnt lodge a complaint regarding that. please kindly take into notice about the urgency of the situaton and send people to repair the drainge problem

thanking you in anticipation,
residents of H.No:1-9-202/B/4,
near eedamma temple, ramnagar
hyderabad-500020
ANJALI PATEL on 10th Apr 2017, 10:59am | Permalink
I D RESIDENCE OF H.NO:9-1-41/5 PRASHANT NAGAR,LANGAR HOUSE,HYDERABAD.
I SUFFEERING FROM DRAINAGE PROBLEM PLZ KINDLY REQUESTING U TO PLZ SOLVE D DRAINAGE PROBLEM AS EARLY AS POSSIBLE
Mohammed Rafiullah on 7th Apr 2017, 7:35pm | Permalink
We located at Saroor Nagar Last Bus Stop, Opp: Mahalakshmi Temple. Our Main Hole has been blocked and several time complained. Nobody was taken care. and called to 155304 has not been responded.
Please take appropriate action on it.

Regards
Mohammed Rafiullah
Aravind on 7th Apr 2017, 2:20pm | Permalink
Sir,
The drainage hole can be leaked in Front of cyber gateway at image hospital In high-tech city .then the drainage water flows to the overall the street roads,there no place to walk at the road ,water can be placed in total road .so please take care action about that.
Mohammed shameemuddin on 5th Apr 2017, 10:49am | Permalink
Sir my h.no.9-2-410/A/20 Baghdad colony near glorious school. Langerhouz. Ts. Hyd. I complain ghmc and water works many times . But my drainage problem not yet solved. All main holes are overflowing in my house all drainage water is reverse my house. All we are suffering illness.so pl come immediately today and solve the problem. Thanks.(shameemuddin) mobile no. 9849354257
Rakesh on 31st Mar 2017, 3:10am | Permalink
155304. Or 040 155304 is not working fake service I think, full of mosquitoes in lungerhouse,Hyderabad
S Ghouse on 30th Mar 2017, 9:21am | Permalink
maintenance at old city Baghe-EA-Jahara, yakutpura very dirty. How the people manage with the family the GHMC dont know. Road maintenance not up to the level.
Vishal on 29th Mar 2017, 2:33pm | Permalink
Sir I am resident of Ramanthapur Sree Rama colony # 3-4-16/33/B from past 4days drainage is being over flowing from a house compound wall,I complained about it to the owner but he is telling that it is not his pipe from which the drain water is flowing ... so please look into it ,as the colony people are facing many difficulties due to foul smell.... one more thing to tell is that rain harvesting pit which was dug by municipal people has been closed and water from above lane is coming into our lane which is low lying area so please look into this matter
E Veerash on 29th Mar 2017, 11:34am | Permalink
Sir my address Drainage problem uppuguda Lalitha Bagh Bayana Santosh hotel my home address 18-8-452/B/51
Mayrose Hussain Quraishi on 29th Mar 2017, 1:46am | Permalink
To , GHMC , HYD .
Respected Sir & Madam ,
Sub : Replace of Street Light Set ,
My Name is Azher Bin Abdullah , Salar Ahmed Staying at D.N.M Colony Sanathnagar , Opp light sun 3 Near Hitech Lamination - Hyderabad - 500018
In our Steet their are 3 Poles . So Our REQUEST is that Please Replace that StreetLightSet At Last POLE of Our Street .....
Thanking You ,
Mayrose Hussain Quraishi
9100372565.
Vishnu Vardan on 28th Mar 2017, 1:29am | Permalink
We need mosquito control team to be sent at old Bowenpally hasmathpet near hasmathpet cheru Secunderabad 5000011

Call 9848009100
praveen_jam on 24th Mar 2017, 8:41pm | Permalink
My area which I complained about drainage system is wrongly spelled it is located near safilguda old neredmet village. I am extremely sorry for that
praveen kumar on 24th Mar 2017, 8:36pm | Permalink
Sir ,
I am a residence of old neredet area. We are facing problem with poor underground drainage system in our area,the water could not go to pipe line which is newly laid down as we were connected old pipe line which is blocked. It is causing overflow of drainage water into houses and causing reason for mosquitoes. Please take some action in this regard. We will be thankful for action
P.kalyani on 23rd Mar 2017, 7:59pm | Permalink
I have pd every year my house tax 734/- amt since many years.Now 2016-17 years we got a tax as 2975/- amt for one year.please clarify that why we are taxed more amt. Ptinno.1129912788,. Name of the owner P.Shamantha plot no.4-56 phase 1,Jpn nagar miyapur. Circle -12 chandanagar,hyd.
T.SANKARA RAO & T.LAXMI on 23rd Mar 2017, 11:53am | Permalink
Against my complaints dt.16-Mar and also 20th Mar 2017, it is stated"Reporting of comment disabled". I am unable to understand whether my grievance has been resolved and if so will it not be fair to send a line of confirmation to the complainant thro' the blog if not thro' the mob.cell
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